Blade Stealth 13 Ultrabook Gaming Laptop: Intel Core i7-1065G7 4 Core, NVIDIA GeForce GTX 1650 Max-Q, 13.3" UHD 4K 60Hz, 16GB RAM, 512GB SSD, CNC Aluminum, Chroma RGB, Thunderbolt 3, Black

I was ready to return this laptop, right out of the box. But after some shopping around it is the only one that meets our needs. We are starting to like it more and more. I still have concerns about the charge port failing and the battery life.Definitely liking the aluminum body and the options available.

This is not my first late-2019 Razer Blade Stealth but my seconds. The first one I order from a different site (same price) and it showed up with a bad speaker. I spent days "troublshooting" the bad hardware and then Razer dragged their feet on an RMA. I ended up just returning the laptop for a refund instead.I then did something stupid, found the laptop in stock on Amazon again. This laptop showed up just fine with all working hardware. The build quality is nice and the specs are decent (although overpriced for what you get). The batter life leaves a lot to be desired but expected for a "gaming ultrabook" (however the Asus Zepher 14 doesn't have this problem and it's faster and cheaper). The matte black surface is horrible for finger prints.So far I am happy with the laptop until I was cleaning under the keys. I was able to pop of many of the key caps but messed up the 'A' and 'D' keys. Totally my fault and I am willing to pay for replacement parts to get it fixed. I mean I have had this happen in Lenovo and Apple products in the past, you order a couple cheap keys from a third-party and you are fine. Maybe out $5 or $10.Not Razer. These laptops are niche so there isn't any third party parts available. Only one website lists them and they are not in stock. Razer doesn't sell key caps separately. I contacts their customer support in an act of desperation , to my surprise they were willing to work with me and started the process.Then they wanted to do an RMA where i send in my entire laptop.... for two keys. Ok. Whatever I can do this and I am still in my warantee period. Then before getting any shipping label they want to charge a $99 NON-REFUNDABLE DIAGNOSTICS FEE. There is nothing to diagnose Razer? The key caps are broken. I need two new ones!So I have a nearly $1700 laptop that I am not able to use because of some of the absolute worst customer service. Do yourself a favor and just stay away from Razer laptops and choose a better brand. It will be cheaper, faster, and you won't have to deal with ridiculous $99 fees. Hell Apple is way better than this and they aren't great with laptop repairs.If you are going to spend this much on a latop then you are better off getting a larger named brand so you can get good support