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Frequently Asked Questions

What is the condition of this laptop, and what does 'Renewed' mean?
This is a professionally inspected and tested pre-owned or refurbished product, sold as part of the Amazon Renewed program. It is guaranteed to work and look like new and is eligible for replacement or refund under the Amazon Renewed Guarantee if you are not satisfied.
What is the actual screen resolution and aspect ratio?
The screen has a resolution of 1920 x 1200 pixels (FHD+) on its 13.4-inch display. The 16:10 aspect ratio (1200p) provides more vertical space than a standard 16:9 Full HD (1080p) screen.
What ports are available for connecting peripherals?
The laptop includes two Thunderbolt 4 ports, a full-size HDMI 2.0 port, and a MicroSD card slot. This selection allows for high-speed data transfer, video output, and expansion without requiring a dongle for common connections.
What is the processor speed and how many cores does it have?
It is equipped with an 11th Gen Intel Core i7-1165G7 processor. This chip has 4 cores and can reach a maximum clock speed of 4.7 GHz, as noted in the specifications.
Does this model come with Windows 11 installed?
It ships with Windows 10 Home installed but includes a free upgrade path to Windows 11, which can be obtained through Windows Update when available.

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