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Customer Reviews

4
Based on 77 reviews
Wilson Score: 69.7
5 ★
66%
4 ★
23%
3 ★
7%
2 ★
2%
1 ★
2%

Recent Reviews

Verified Purchase
2/12/2024
1.0 out of 5 stars Nice laptop, but seller has quality control issues
By David K.
The Blade 14 feels like it was well designed. The finish is a bit of a finger print magnet, but it feels solid and high quality. The keyboard has a nice tactile feel, it's clicky without being very loud. Overall it feels like a compact premium laptop. Unfortunately the one I received didn't work, so this was a very expensive paper weight that I had to send back.My experience:The laptop I got was clearly refurbished which I was not expecting, so that was obviously not a great start. I unwrapped it from the stingy amount of bubble wrap, plugged it in, powered it on, and got a Windows error message right out of the gate. I rebooted and was able to finish the Windows 11 setup on my 2nd attempt, no big deal.First I tried to install Chrome and got a CPU timer error blue screen of death about halfway through the install. I rebooted and tried installing Steam, this time I get a different blue screen of death about a bad sector.Ultimately I'm not sure if the issue ended up being hardware or software, but when I ordered a $2000 laptop I expected to be at least be able to boot it up and install Chrome... I returned the Razr, and once the refund processes I will probably order an Alienware X-14.Update: I bought a Razer Blade 14 from a different seller and it's an excellent little machine.
17 people found this helpful
Verified Purchase
12/24/2023
5.0 out of 5 stars The 2023 version is nearly perfect
By Alec
It’s actually crazy how well this laptop performs in such a clean, small form factor. The AMD Ryzen CPU is so efficient and makes so much sense compared to its Intel counterpart. You can game on a 14 inch fine if you want, or just plug an external, either or.Really the only issue is the battery life. I’m barely getting over 3 hours with just Chrome browsing and every setting I can find to limit power consumption. There must be something wrong with the drivers and its use of the dedicated GPU vs integrated. Still trying to find a fix. The battery will be easily replaceable down the line if I have to though (cover is very easy to remove, and it’s easily accessible from there).Also the speaker and keyboard quality flat out aren’t good.
9 people found this helpful

Frequently Asked Questions

What is the maximum amount of RAM this laptop can support, and is it user-upgradeable?
The laptop comes with 32 GB of DDR5 RAM installed, but its dual memory slots can support up to 96 GB total for future upgrades.
What is the total graphics power (TGP) of the NVIDIA GeForce RTX 4070 in this model?
The NVIDIA GeForce RTX 4070 in this configuration has a maximum Total Graphics Power (TGP) of up to 140 Watts.
How does the display perform for color-accurate work and gaming?
The 14-inch QHD+ display is Calman Verified for professional color accuracy and has a 240 Hz refresh rate suitable for competitive gaming.
What are the physical dimensions and weight of the laptop?
The laptop measures 12.59 x 8.66 x 0.66 inches and weighs 8.03 pounds, featuring a CNC-milled aluminum unibody chassis.
What specific AMD processor is included, and does it feature dedicated AI capabilities?
It uses the AMD Ryzen 9 8945HS processor, which includes a dedicated Ryzen AI engine and can reach clock speeds up to 5.2 GHz.

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M18 R2 Gaming Laptop - 18 QHD+ 165Hz 3ms Display, Intel Core i9-14900HX, 32GB DDR5 RAM, 1TB SSD, NVIDIA GeForce RTX 4080 12 GB GDDR6, Windows 11 Home, Onsite Service - Dark Metallic Moon
  • Brand: Alienware
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  • Screen: 18 Inches Inches
  • Processor: Intel
  • GPU: NVIDIA GeForce RTX 4080
  • RAM: 32 GB DDR5
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Recent Reviews
Θεός (Verified Purchase)
5.0 out of 5 stars Highly Under Rated Laptop!

I've tried just about every name brand laptop in this category (gaming laptops) and this was the only one (Alienware) that I did not try. The reason I didn't try was because of all the not-so-great reviews and how the cons were just simply not 'acceptable' for 2024. After much trial and tribulation, I figured I had nothing left to lose except to not try this brand. Well low and behold! This laptop was PERFECT for me! I wanted a portable AND capable Beast and this fit the bill PERFECTLY! It maybe a little chunky for people who don't eat meat or work out, but for me it was a very acceptable compromise for what I was looking for in a laptop (a consistent gaming experience whether at home or abroad). It plays all my games at max settings without any problems at all. Others I've had always ended up throttling themselves (despite being 'higher spec'd' than this one) and either stuttered or over-heated to the point it would lock up or shut down. This laptop might get a little 'loud' but it never over heats, never shuts down, and to my surprise, never throttled, not even once. I bought a laptop backpack for this laptop here in Amazon (just look up backpacks for 18.4" laptops). It works PERFECTLY for my needs. Tech Support is practically built right into this machine too. Most questions I had about anything was easily found with the included software packages. I have no regrets with this purchase and can easily recommend this to people who want a great laptop and a Beast without all the marketing and fluff (and failures) of the other 'Top Tier' or 'Higher Spec'd' laptops out there (looking at you ASUS and LENOVO). Oh wait, I do have one regret, and it's that I didn't get this sooner and let my own bias and the bias of other laptop 'Professional Reviewers' sway me away from this brand early on during my searches for the PERFECT laptop for ME.

Amazon Customer (Verified Purchase)
1.0 out of 5 stars PLEASE READ THE NEGATIVE REVIEWS BEFORE PURCHASE - I REGRET IT...

UPDATE 7/11/2025Well I didnt think it could get much worse. After LOTS of back and forth - Dell suggested they cover labor and I cover parts. I agreed while still maintaining the images they sent me were NOT of my laptop. I paid $200 plus to cover repairs. Then had to wait additional weeks to get the machine back because a part was on back order.When I got the machine back the packing slip showed they replaced the LCD and the palm rest. I started it up - the screen flickered a few times - then the ALIENWARE logo wouldn't come on when booted. Sighs - I reached out to Dell again explaining the NEW problems and sent them a video of my actual machine demonstrating the NEW problems and pointing out how the machine in the photos they sent was not the same machine as mine- they agreed to send someone to replace the motherboard and LCD again.At that time I was told the differences in the photos were because a part on my laptop was missing - nope not true just a cover - because later pointed out 5 differences between my machine the machine in the photos.The kind tech came to my house did his job - left my house - and guess what now NVIDIA driver doesnt work at all - no video card works no sound card - its a gaming pc but im stuck using the intel processing because the NVIDIA drivers arent working.Lol I reach out to dell ADVANCED RESOLUTIONS mind you again - explaining the NEW problems and asking for a replacement. They refused to send a replacement but offered me a box to send the machine back to them....I told them I simply dont trust their Colorado Depot because they scammed me by sending fake photos and having me pay $200 for unnecessary repairs. I let them know they can send a NEW tech to my home to work out ALL of the machines problems - and requested a refund based on the fake images and unnecessary repairs.I also let them know if that was an unacceptable resolution - they should escalate this issue to their legal department - Im a practicing attorney - Ive been licensed in California for many years so if i have to sue - at least i wont have crazy legal fees.I'll provide another update.UPDATE- If I could give negative stars I would. After sending the device into customer service - no motherboard issue - instead they're claiming the LCD screen was cracked along with the palm rest and the back of laptop - consistent with a fall....ummm nope never dropped its super heavy and stays on a desk all day. Basically a scam - they want $350 to fix that stuff on a 6 month old laptop. I'm currently talking with customer service to see if someone DROPPED it upon after delivery - I cant possibly be responsible for damage during shipping as THEY PROVIDED SHIPPING LABEL and I'm assuming insurance. I regret purchasing the device and the customer service is HORRIBLE because NOTHING is wrong with the device they are making up issues to make money - AVOID AVOID AVOID AVOID....READ THE REVIEWS - BELIEVE THE REPORTED ISSUES. I may have a motherboard issue after only a few months of use. I bought this laptop to play TWO games - both are web based and they worked perfectly for a while - then recently It stopped working on one of the games - and crashes IMMEDIATELY upon log in or shortly there after - I cant play the game on it at all. Ive updated game, cleared appdata, updated drivers, and even FACTORY RESET. NOT FIXED. Ive contacted the game - they cant find an issue on their end - I've contacted Microsoft - they cant find a problem - Ive contacted DELL they tried to help - I even paid the $99 for additional software support and after 3 hours they say I need to send it in bc its still w/in warranty. Im extremely disappointed because a friend TOLD ME NOT TO GET AN ALIENWARE LAPTOP but i didnt listen - hopefully sending it in fixes the issue or thats $3000 down the drain.

$2699.99
54 reviews
X16 R2 Gaming Laptop - 16-inch QHD+ 240Hz 3ms Display, Intel Core Ultra 9-185H, 32GB LPDDR5X RAM, 1TB SSD, NVIDIA GeForce RTX 4080 12GB GDDR6, Windows 11 Home, Onsite Service - Lunar Silver
  • Brand: Alienware
  • Model: Dell Alienware X16 R2 Laptop
  • Screen: 16 Inches Inches
  • Processor: Intel
  • GPU: NVIDIA GeForce RTX 4080 12GB Graphics
  • RAM: 32 GB LPDDR5
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Recent Reviews
Jason M. (Verified Purchase)
5.0 out of 5 stars Good So Far!

I heard mixed reviews on this. I took a chance and it's only been 2 weeks, but so far so good. The Alienware software takes about 10 to 20 seconds to load when first opening it. after that 5-10. The back end got flack for being too big. But Who is really carrying around a 16 inch gaming laptop. Keys feel great. RGB is good. Keys are clear and not blinding like most RGB backlits. Design is good imo. feels premium. Cam is decent. Touch pad is smooth. Display is nice, all text is clear and colors are good. I heard many people complaining about the brightness levels. But in a dark room I actually turn the brightness down. And in my home with normal outdoor light coming in, I have no issues with the brightness. 2 usb 2 usb c, this is the only downside. in my opinion. I wish there was one more. I do like there are no cables coming from the sides. All ports in back. Cleaner desk look. will update if I have any issues.

Cajun (Verified Purchase)
1.0 out of 5 stars Do not buy this laptop!!!

This laptop is a GIANT waste of money. It didn't last for 2 weeks before the system stopped charging itself and shut down. I had to return it without being able to remove my data. I am VERY disappointed with this product and purchase.