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Customer Reviews

3.9
Based on 20 reviews
Wilson Score: 56.3
5 ★
66%
4 ★
23%
3 ★
7%
2 ★
2%
1 ★
2%

Recent Reviews

Verified Purchase
11/21/2019
5.0 out of 5 stars Upon further review...
By ZamboniGirl
I was ready to return this laptop, right out of the box. But after some shopping around it is the only one that meets our needs. We are starting to like it more and more. I still have concerns about the charge port failing and the battery life.Definitely liking the aluminum body and the options available.
20 people found this helpful
Verified Purchase
6/21/2020
2.0 out of 5 stars Good laptop, bit overpriced but horrible support
By Brandon Bennett
This is not my first late-2019 Razer Blade Stealth but my seconds. The first one I order from a different site (same price) and it showed up with a bad speaker. I spent days "troublshooting" the bad hardware and then Razer dragged their feet on an RMA. I ended up just returning the laptop for a refund instead.I then did something stupid, found the laptop in stock on Amazon again. This laptop showed up just fine with all working hardware. The build quality is nice and the specs are decent (although overpriced for what you get). The batter life leaves a lot to be desired but expected for a "gaming ultrabook" (however the Asus Zepher 14 doesn't have this problem and it's faster and cheaper). The matte black surface is horrible for finger prints.So far I am happy with the laptop until I was cleaning under the keys. I was able to pop of many of the key caps but messed up the 'A' and 'D' keys. Totally my fault and I am willing to pay for replacement parts to get it fixed. I mean I have had this happen in Lenovo and Apple products in the past, you order a couple cheap keys from a third-party and you are fine. Maybe out $5 or $10.Not Razer. These laptops are niche so there isn't any third party parts available. Only one website lists them and they are not in stock. Razer doesn't sell key caps separately. I contacts their customer support in an act of desperation , to my surprise they were willing to work with me and started the process.Then they wanted to do an RMA where i send in my entire laptop.... for two keys. Ok. Whatever I can do this and I am still in my warantee period. Then before getting any shipping label they want to charge a $99 NON-REFUNDABLE DIAGNOSTICS FEE. There is nothing to diagnose Razer? The key caps are broken. I need two new ones!So I have a nearly $1700 laptop that I am not able to use because of some of the absolute worst customer service. Do yourself a favor and just stay away from Razer laptops and choose a better brand. It will be cheaper, faster, and you won't have to deal with ridiculous $99 fees. Hell Apple is way better than this and they aren't great with laptop repairs.If you are going to spend this much on a latop then you are better off getting a larger named brand so you can get good support
12 people found this helpful

Frequently Asked Questions

What is the specific model of the dedicated graphics card and how much memory does it have?
The laptop uses an NVIDIA GeForce GTX 1650 Max-Q graphics card with 4 GB of dedicated video RAM.
Can the storage be upgraded after purchase?
Yes, the laptop supports SSD upgradability, allowing you to replace or expand the 512 GB solid-state drive.
How does the biometric security feature work for logging in?
The integrated webcam includes an IR sensor that supports Windows Hello, enabling instant facial recognition for system login and authentication.
What is the purpose of the Thunderbolt 3 port on this model?
The Thunderbolt 3 port allows for high-speed data transfer and is compatible with external GPU enclosures like the Razer Core X, letting you connect a more powerful desktop graphics card for enhanced gaming performance.
What is the actual weight and thickness of the laptop for portability?
The laptop measures 0.6 inches thick and weighs 3.26 pounds, with dimensions of 8.27 x 11.99 x 0.6 inches.

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Recent Reviews
Θεός (Verified Purchase)
5.0 out of 5 stars Highly Under Rated Laptop!

I've tried just about every name brand laptop in this category (gaming laptops) and this was the only one (Alienware) that I did not try. The reason I didn't try was because of all the not-so-great reviews and how the cons were just simply not 'acceptable' for 2024. After much trial and tribulation, I figured I had nothing left to lose except to not try this brand. Well low and behold! This laptop was PERFECT for me! I wanted a portable AND capable Beast and this fit the bill PERFECTLY! It maybe a little chunky for people who don't eat meat or work out, but for me it was a very acceptable compromise for what I was looking for in a laptop (a consistent gaming experience whether at home or abroad). It plays all my games at max settings without any problems at all. Others I've had always ended up throttling themselves (despite being 'higher spec'd' than this one) and either stuttered or over-heated to the point it would lock up or shut down. This laptop might get a little 'loud' but it never over heats, never shuts down, and to my surprise, never throttled, not even once. I bought a laptop backpack for this laptop here in Amazon (just look up backpacks for 18.4" laptops). It works PERFECTLY for my needs. Tech Support is practically built right into this machine too. Most questions I had about anything was easily found with the included software packages. I have no regrets with this purchase and can easily recommend this to people who want a great laptop and a Beast without all the marketing and fluff (and failures) of the other 'Top Tier' or 'Higher Spec'd' laptops out there (looking at you ASUS and LENOVO). Oh wait, I do have one regret, and it's that I didn't get this sooner and let my own bias and the bias of other laptop 'Professional Reviewers' sway me away from this brand early on during my searches for the PERFECT laptop for ME.

Amazon Customer (Verified Purchase)
1.0 out of 5 stars PLEASE READ THE NEGATIVE REVIEWS BEFORE PURCHASE - I REGRET IT...

UPDATE 7/11/2025Well I didnt think it could get much worse. After LOTS of back and forth - Dell suggested they cover labor and I cover parts. I agreed while still maintaining the images they sent me were NOT of my laptop. I paid $200 plus to cover repairs. Then had to wait additional weeks to get the machine back because a part was on back order.When I got the machine back the packing slip showed they replaced the LCD and the palm rest. I started it up - the screen flickered a few times - then the ALIENWARE logo wouldn't come on when booted. Sighs - I reached out to Dell again explaining the NEW problems and sent them a video of my actual machine demonstrating the NEW problems and pointing out how the machine in the photos they sent was not the same machine as mine- they agreed to send someone to replace the motherboard and LCD again.At that time I was told the differences in the photos were because a part on my laptop was missing - nope not true just a cover - because later pointed out 5 differences between my machine the machine in the photos.The kind tech came to my house did his job - left my house - and guess what now NVIDIA driver doesnt work at all - no video card works no sound card - its a gaming pc but im stuck using the intel processing because the NVIDIA drivers arent working.Lol I reach out to dell ADVANCED RESOLUTIONS mind you again - explaining the NEW problems and asking for a replacement. They refused to send a replacement but offered me a box to send the machine back to them....I told them I simply dont trust their Colorado Depot because they scammed me by sending fake photos and having me pay $200 for unnecessary repairs. I let them know they can send a NEW tech to my home to work out ALL of the machines problems - and requested a refund based on the fake images and unnecessary repairs.I also let them know if that was an unacceptable resolution - they should escalate this issue to their legal department - Im a practicing attorney - Ive been licensed in California for many years so if i have to sue - at least i wont have crazy legal fees.I'll provide another update.UPDATE- If I could give negative stars I would. After sending the device into customer service - no motherboard issue - instead they're claiming the LCD screen was cracked along with the palm rest and the back of laptop - consistent with a fall....ummm nope never dropped its super heavy and stays on a desk all day. Basically a scam - they want $350 to fix that stuff on a 6 month old laptop. I'm currently talking with customer service to see if someone DROPPED it upon after delivery - I cant possibly be responsible for damage during shipping as THEY PROVIDED SHIPPING LABEL and I'm assuming insurance. I regret purchasing the device and the customer service is HORRIBLE because NOTHING is wrong with the device they are making up issues to make money - AVOID AVOID AVOID AVOID....READ THE REVIEWS - BELIEVE THE REPORTED ISSUES. I may have a motherboard issue after only a few months of use. I bought this laptop to play TWO games - both are web based and they worked perfectly for a while - then recently It stopped working on one of the games - and crashes IMMEDIATELY upon log in or shortly there after - I cant play the game on it at all. Ive updated game, cleared appdata, updated drivers, and even FACTORY RESET. NOT FIXED. Ive contacted the game - they cant find an issue on their end - I've contacted Microsoft - they cant find a problem - Ive contacted DELL they tried to help - I even paid the $99 for additional software support and after 3 hours they say I need to send it in bc its still w/in warranty. Im extremely disappointed because a friend TOLD ME NOT TO GET AN ALIENWARE LAPTOP but i didnt listen - hopefully sending it in fixes the issue or thats $3000 down the drain.

$2399.99
2 reviews
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  • Brand: Alienware
  • Model: Alienware x17 R2
  • Screen: 17.3 Inches Inches
  • Processor: 2.5 GHz core_i9
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Recent Reviews
Amazon Customer (Verified Purchase)
5.0 out of 5 stars Great service

This time, everything was perfect. More than 5 stars service. Thank you 😊