NIMO 15.6'' IPS FHD-Laptop, 16GB RAM 512GB SSD AMD Ryzen 5(Beat i5-1135G7, 4 Cores Up to 3.7GHz) Student Computer with 2 Years Warranty, 65W Type-C, Fingerprint, Backlit Keyboard, BT5.2, Numpad

This was just recently opened and started the setup. Seems to be really nice and the quality is excellent.

I'm going to start this and hopefully the review will grab the attention of someone at NIMO who will help. I purchased an N178 on October 7th. It worked well until it didn't, which was November 30. Yes, of the same year. I contacted the company immediately since it is under warranty and got an A1 response to file a claim. Of course I hadn't thought of that(!). Today I began what is becoming a very frustrating process of trying to submit a ticket. The first issue is, I don't have access to some of the required info to submit a ticket because it's locked up on a totally dead computer. So I tried to start a Chat since their site insisted they were on line and ready to help. I politely and briefly explained why I needed to "Chat", hit send and was told a tech would be with me shortly. Then I watched the timer click down to zero at which time they responded with "Looks like we missed you". OK so I tried once more. Apparently they once again "missed me". I am usually very understanding if something I purchase has an issue. BUT I have no patience with crappy and/or non-existent customer service. One of the big selling points of this company is that their product and customer support are US based which was a big attraction for me. However I'm now questioning mychoice. If I ever get assistance with getting my laptop repaired, I will update my review. In the meantime I'll continue to use our old beat-up Acer that has never once given us issues.