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Customer Reviews

3.4
Based on 9 reviews
Wilson Score: 36.5
5 ★
66%
4 ★
23%
3 ★
7%
2 ★
2%
1 ★
2%

Recent Reviews

Verified Purchase
5/11/2025
1.0 out of 5 stars Worst MSI Product I have bought/ Crashing/Buggy/Slow/Laggy "NEW" PC
By Juan
Product has been a nightmare to deal with. Since the day I purchased this laptop I was so excited to utilize its power and expect nothing but lightning fast load times, zero crashes, and no problems. Since I bought this laptop I have had nothing but problems. I have been a loyal MSI customer since the I first had the first MSI 1070 raider laptop and upwards and on. But this is the now second product I have bought with issues. Games are crashing because of faulty GPU, despite drivers and everything updated. Incredibly painful slow load times and even navigating the PC settings or UI it takes forever to load a menu or icons or etc. Bloatware was removed and still the computer is slow. Random crashes when surfing the web or doing something that is not at all demanding on the PC. Crashing, slow as as a snail load times and sluggish and slow computer in general despite having an I9 CPU. I willnever buy MSI garbage again. Avoid this laptop and MSI products like the plague. MANY MANY forums and users and etc explain how bad MSI quality has gotten and how many products have constant issues
9 people found this helpful
Verified Purchase
10/19/2025
1.0 out of 5 stars Persistent Technical Issues and Unhelpful Warranty Experience – Proceed with Caution
By Gabriel
I purchased this MSI Raider 18 HX (A14VIG-255US) in late November 2024 and began experiencing repeated blue-screen errors and software failures within a few months. Despite factory resets, OS reinstalls, and multiple troubleshooting attempts, the problems persisted.When I reached out for help, MSI support walked me through several steps but the laptop continued to malfunction. I eventually sent it for repairs, but the issue returned shortly after. Communication with the seller confirmed that warranty repairs had to be handled directly by MSI. Unfortunately, neither Amazon nor the seller provided any direct repair or replacement assistance once the 30-day window had passed.I’ve now had to send the unit for service a second time. Based on this experience, I would strongly recommend anyone purchasing high-end hardware like this to consider buying directly from the manufacturer. It ensures clearer warranty support and avoids added delays when problems arise.The laptop’s performance on paper is impressive, but the reliability and post-sale support experience have been deeply frustrating.
3 people found this helpful

Frequently Asked Questions

What is the exact screen resolution and refresh rate of this laptop?
The screen has a 4K UHD+ resolution of 3840 x 2400 pixels and a refresh rate of 120Hz.
How much dedicated video memory (VRAM) does the NVIDIA RTX 4090 graphics card have?
The NVIDIA GeForce RTX 4090 in this configuration has 16 GB of dedicated GDDR6 memory.
What is the speed of the installed DDR5 RAM?
The 64 GB of DDR5 RAM operates at a speed of 5600 MHz.
What specific Intel processor model is included and what is its base clock speed?
It uses the Intel Core i9-14900HX processor from the 14th Gen HX-series, with a base clock speed of 1.6 GHz.
What are the physical dimensions and weight of this laptop?
The laptop measures 15.91 x 12.09 x 1.26 inches (LxWxH) and weighs 7.94 pounds.

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