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Customer Reviews

4
Based on 307 reviews
Wilson Score: 75.2
5 ★
66%
4 ★
23%
3 ★
7%
2 ★
2%
1 ★
2%

Recent Reviews

Verified Purchase
10/1/2024
1.0 out of 5 stars It’s no Mac… WiFi issues and power supply problems galore
By Amazon Customer
I felt like I did plenty of research going into this computer purchase, compared benchmarks and hardware to ensure I was making a choice in product that would last 3-5 years. Let me tell you, this laptop isn’t it for my application.I needed a laptop to be mobile and edit content, primarily graphic design and 1-5 minute video editing. This includes using the entire Adobe suite with either one or multiple programs (not all at once). I found my experience with this laptop to be subpar at best. Right away I was leery of the AMD processor, I much prefer Intel. I cannot prove that this CPU was the root cause of all my issues, but I have a feeling it was a contributor. I was very disappointed with the lack of reliability, and it seemed every time I needed to use the laptop, there was some issue. And then of course if I gave it a little time it would finally come around, just enough for me to question if I could “make it work” in the long run. It got to the point where I started documenting the issues 2 days in and noted weird things I was finding since this laptop just didn’t feel right. Below were several of the things I noticed in just over a week of owning and using daily. Keep in mind I came from a M3 Pro MacBook Pro prior to this.Delivered: 9/20/24Issues with laptop:Google chrome opens first search with bold text every time, super annoying. Incognito mode does same thing so doesn’t seem to be an account setting/issueInitially opened using Yahoo as search engine with brand new Google Chrome download. Could have been an issue with previous extensions that I had, since I had logged into google first before searching anything9/23Laptop was at 10% and went into power saver, keyboard dimmed and brightness went down. Plugged it in for an hour, go to turn it on, black screen. Plugged into other outlet (neither outlet is switched) and it finally fired up 10 minutes later.9/25Got home and opened laptop, won’t connect to home WiFi, which it’s been connected to for almost a week and has remembered. Turned WiFi off and on again, and now says No Wi-Fi Networks found. Need external WiFi adapter to use internet now.9/26Plugged in hard drive (offline) to work on project, computer won’t read hard drive. Previously Norton wanted to run a scan every time I plugged in, so not sure if that’s why it’s not recognizing the drive but I wasn’t able to do work off the SSD until I had WiFi again9/26Was editing a project with computer, closed lid for 15 minutes, came back and screen is black. Won’t turn on or restart… 20 minutes later it turns on after deciding it wanted to be shut down, and tabs are now all closed and unsaved work lost… not cool.9/28Finally used Adobe Premiere Pro for the first time on this device, playback is CHOPPY, it will play forward when previewing, then chop back a few frames, then play forward, they chop back a few frames. Not a clean simple playback to review my timeline and see how my project looks…Trackpad pinch to zoom doesn’t zoom-in on timeline in Premiere… throws off typical workflow, VERY annoying9/29Perfectly on que… blue screen of death “Recovery” while turning on… time to get a MacBook.Another odd thing: EVERY time the computer restarts MSI Center and Xbox re-pin themselves to the taskbarI also added quite a few add-ons to “try” making the laptop feel more like a Mac. I added things like 3 finger drag, spacebar preview, phone link, changed photoshop and Illustrator settings to allow pinch to zoom… and even with all of this to help my workflow feel more like a Mac, the clunky computer workflow and unreliability kept me feeling disconnected from my work.
44 people found this helpful
Verified Purchase
11/16/2024
5.0 out of 5 stars Love it
By John Bang
So far a great laptop.It's lighter and more powerful than my old Acer Predator and generates half the heat. The keyboard function keys are weird to get used to but you get used to it.The sleep function...this laptop does not like sleeping. It randomly wakes up for no reason lolGaming, this laptop does what I bought it to do, and does it well. Again, with less heat than my previous laptops.The ports are all stiff and solid, which you want. USBs dont wiggle at all and dont randomly fall out.The buttons feel great to press, soothing for my autism.The wifi adapter on here is really strong, way stronger than my old laptop. The 4070 and Ryzen 9 combo are fantastic for pretty and intense games like Helldivers.NOTE: if you have trouble with the built in crosshair (which is usefull tbh), then go to the settings for it and disable the option allowing you to move it with cursor. Works wonders so your game stops switching to desktop.
26 people found this helpful

Frequently Asked Questions

What is the specific AMD processor model and its speed in this laptop?
This MSI Katana A17 AI uses an AMD Ryzen 9-8945HS processor from the 8040 Series, which has a base clock speed of 4 GHz.
How much dedicated video memory (VRAM) does the NVIDIA RTX 4070 graphics card have?
The NVIDIA GeForce RTX 4070 graphics card in this configuration has 8 GB of dedicated GDDR6 memory.
What is the refresh rate and resolution of the 17.3-inch display?
The laptop features a 17.3-inch QHD (2560 x 1440 pixel) display with a 240 Hz refresh rate.
What type and how many USB ports are available on this model?
This model has three USB 3.0 ports and one USB 2.0 port for connecting peripherals and storage devices.
What is the weight and installed operating system of this laptop?
The laptop weighs 10.28 pounds and comes with Windows 11 Home pre-installed.

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Jason M. (Verified Purchase)
5.0 out of 5 stars Good So Far!

I heard mixed reviews on this. I took a chance and it's only been 2 weeks, but so far so good. The Alienware software takes about 10 to 20 seconds to load when first opening it. after that 5-10. The back end got flack for being too big. But Who is really carrying around a 16 inch gaming laptop. Keys feel great. RGB is good. Keys are clear and not blinding like most RGB backlits. Design is good imo. feels premium. Cam is decent. Touch pad is smooth. Display is nice, all text is clear and colors are good. I heard many people complaining about the brightness levels. But in a dark room I actually turn the brightness down. And in my home with normal outdoor light coming in, I have no issues with the brightness. 2 usb 2 usb c, this is the only downside. in my opinion. I wish there was one more. I do like there are no cables coming from the sides. All ports in back. Cleaner desk look. will update if I have any issues.

Cajun (Verified Purchase)
1.0 out of 5 stars Do not buy this laptop!!!

This laptop is a GIANT waste of money. It didn't last for 2 weeks before the system stopped charging itself and shut down. I had to return it without being able to remove my data. I am VERY disappointed with this product and purchase.