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Customer Reviews

4.7
Based on 7 reviews
Wilson Score: 57.4
5 ★
66%
4 ★
23%
3 ★
7%
2 ★
2%
1 ★
2%

Recent Reviews

Verified Purchase
10/4/2025
4.0 out of 5 stars Description of item had a minor error
By R.J.W.
Well as it turns out this was not for me. The amount of Gpu ram that was stated was incorrect. Stated it had 12 gigs of gpu ram when in fact it only has 8. I even used Amazon's "ask a question "Found on many of there purchase options and it stated it had 12 gigs of gpu ram. So I hope Amazon corrects this in the near future. Everything else was just as stated in the item description. I do not wish to add any dings against the seller since when manufacted by MSI, that is the amount the Gpu had, not a upgradable item. The seller upgraded all the other aspects of the laptop just as stated (extra ram, and storage). So why still 4 stars insted of 1 you might ask? return process was very easy thru Amazon. Sent me a return lable, I shipped it, they got it, I received my refund to my credit card within the time period they stated i would. They kept me updated to the status thru the whole return process. So I cannot justify a bad review when all went smooth with the return.I would have kept item if all description of said components was correct as i have owned many MSI items over the years and am a "fanboy" but was the principal of the thing when I thought about it. I would order from this seller again due to quick shipping when ordered and there part in the no hassle return process. Also upgrades they performed were just what they stated they would be and at a great price.
4 people found this helpful
Verified Purchase
10/18/2025
5.0 out of 5 stars Blazing performance
By Michael Carney
Love it. Amazing performance.Runs very hot while maxing out graphical settings on FPS type games. Recommend secondary fan source.
1 people found this helpful

Frequently Asked Questions

Is the RAM 16GB or 32GB? The title and description conflict.
This specific configuration has 32GB of DDR5 RAM. The title and main description are correct, while the 'specs' and 'product_details' sections contain an error listing 16GB.
What is the exact processor speed? I see 4.1 GHz, 4.2 GHz, and 'up to 5.8 GHz' listed.
The Intel Core i9-14900HX processor has a base frequency of 4.1 GHz and can boost up to 5.80 GHz. The 4.2 GHz listed in the specs is likely a minor discrepancy in the base clock reporting.
Will this laptop arrive in a sealed, brand-new box?
No. The seller opens the original factory box to install the upgraded RAM and SSD to meet the advertised 32GB/2TB specifications. The laptop is then professionally inspected, tested, and resealed.
What specific NVIDIA technologies does the RTX 5070 support?
The 12GB GDDR7 RTX 5070 supports ray tracing, DLSS (AI-powered frame rate boosting), and NVIDIA's suite for AI voice and video. It is also marketed as AI & VR Ready.
What is included in the box besides the laptop and charger?
The package includes the MSI Katana 15 HX laptop, its power charger, and a bonus 128GB portable SSD, as stated at the end of the product description.

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5.0 out of 5 stars Good So Far!

I heard mixed reviews on this. I took a chance and it's only been 2 weeks, but so far so good. The Alienware software takes about 10 to 20 seconds to load when first opening it. after that 5-10. The back end got flack for being too big. But Who is really carrying around a 16 inch gaming laptop. Keys feel great. RGB is good. Keys are clear and not blinding like most RGB backlits. Design is good imo. feels premium. Cam is decent. Touch pad is smooth. Display is nice, all text is clear and colors are good. I heard many people complaining about the brightness levels. But in a dark room I actually turn the brightness down. And in my home with normal outdoor light coming in, I have no issues with the brightness. 2 usb 2 usb c, this is the only downside. in my opinion. I wish there was one more. I do like there are no cables coming from the sides. All ports in back. Cleaner desk look. will update if I have any issues.

Cajun (Verified Purchase)
1.0 out of 5 stars Do not buy this laptop!!!

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