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Customer Reviews

3.9
Based on 47 reviews
Wilson Score: 64.3
5 ★
66%
4 ★
23%
3 ★
7%
2 ★
2%
1 ★
2%

Recent Reviews

Verified Purchase
3/12/2025
1.0 out of 5 stars Buyer Beware
By Chas&Jessica
I’m very angry. I just got this laptop and every single day, it tells me there is an update. That’s fine. I update it and go about my business. I then find that 28 of the drivers are outdated, so I updated them. Now the laptop will not boot up no matter what I do. It asks for the bitlocker recovery key and I enter it in, but the hard drive will still not fully unlock. I’ve tried completely wiping it and reinstalling windows, and the hard drive will not unlock. I’m almost sure it’s corrupted. Come to find out after reading the reviews, this seller might be putting in after market products because the sticker on the laptop does not match the specs of the laptop itself. I bought this on 02/22 and I now have a $2,000 paper weight. I can’t return it for a refund because they have an expensive restocking fee. I feel ripped off.
13 people found this helpful
Verified Purchase
1/24/2025
5.0 out of 5 stars Good value for the price
By Paul
I picked this up partly as an upgrade to my more than 10 year old desktop and partly to keep myself occupied at work. So far it's about what I expected, pretty snappy for a laptop. The face recognition you can set up to use as a login works great as well so you can secure your laptop without having to remember a password.Someone gave a review complaining that Steam didn't work but it works fine for me. I suspect maybe they had driver or firewall issues. This came with Norton preinstalled, which I promptly uninstalled (I prefer Windows Defender). Steam did complain about me having old GPU drivers but a quick install of the Nvidia App fixed that and now my steam games work great.Battery life looks like it may be hit or miss. Depending on what I'm doing it tells me I have between 2 hours and 8 hours left when the battery is fully charged. I suspect it'll be closer to 2 but that's ok I can just plug it in most of the time.
6 people found this helpful

Frequently Asked Questions

What is the exact screen resolution and refresh rate of this laptop?
The 16-inch display has a resolution of 1920 x 1200 pixels (FHD+) and a refresh rate of 144Hz.
How many USB-C ports does it have, and which support Thunderbolt 4?
It has three USB-C ports: one Thunderbolt 4 port and two USB-C 3.x ports.
What is the battery capacity, and how much does the laptop weigh?
The laptop has a 99.9Wh battery and weighs 6.06 pounds (approximately 2.75 kg).
Does the webcam offer any privacy features?
Yes, it includes a 1080p FHD IR camera with privacy functionality, likely referring to a physical shutter or IR-based login.
What specific accessories are included in the box?
According to the listing, it comes with an authorized HDMI cable, a USB-C adapter, and an XBOX skin.

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Jason M. (Verified Purchase)
5.0 out of 5 stars Good So Far!

I heard mixed reviews on this. I took a chance and it's only been 2 weeks, but so far so good. The Alienware software takes about 10 to 20 seconds to load when first opening it. after that 5-10. The back end got flack for being too big. But Who is really carrying around a 16 inch gaming laptop. Keys feel great. RGB is good. Keys are clear and not blinding like most RGB backlits. Design is good imo. feels premium. Cam is decent. Touch pad is smooth. Display is nice, all text is clear and colors are good. I heard many people complaining about the brightness levels. But in a dark room I actually turn the brightness down. And in my home with normal outdoor light coming in, I have no issues with the brightness. 2 usb 2 usb c, this is the only downside. in my opinion. I wish there was one more. I do like there are no cables coming from the sides. All ports in back. Cleaner desk look. will update if I have any issues.

Cajun (Verified Purchase)
1.0 out of 5 stars Do not buy this laptop!!!

This laptop is a GIANT waste of money. It didn't last for 2 weeks before the system stopped charging itself and shut down. I had to return it without being able to remove my data. I am VERY disappointed with this product and purchase.