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Customer Reviews

3.7
Based on 48 reviews
Wilson Score: 60.1
5 ★
66%
4 ★
23%
3 ★
7%
2 ★
2%
1 ★
2%

Recent Reviews

Verified Purchase
4/25/2025
5.0 out of 5 stars Elegant Computing Defined
By James A.
This incredible, beautiful, elegant and productive laptop showcases what Microsoft is truly capable of, and I'm a Linux guy. I bought the big one - 15" screen, 32 gig RAM, elite CPU. It is a powerhouse of a laptop.Now - there is one con, but as time progresses the problem becomes less and less of a problem and that is the ARM architecture vs standard Intel x86/64. Basically, this laptop uses a newer, different CPU architecture, which means that many applications don't work yet (YET!!). Almost everything I threw at this laptop worked out of the box and worked beautifully. There were some older applications that didn't work (SimCity Deluxe for example). But and this is a huge BUT - as time passes more applications are supported (or emulated effectively) and it becomes less and less an issue.With the 1 CON out of the way, let's talk about how amazing this laptop is:Premium feel (shell and keyboard). As good as or even better than a MacBook. Yes, for real.Speakers sound delightful.The 15"-inch sounds like a big laptop but fits perfectly in my backpack and it is still light and small. I mean, unless you are a 5'2" petite tiny person I don't see how this 15" laptop is too big for someone.It is plenty fast for doing all sorts of productivity like writing papers, excel spreadsheeting, music, internet, YouTube etc. Understand this isn't a fancy Chromebook. Operating System / Applications are exceptionally fast. This laptop WILL make you more productive just by opening it. It makes you want to work it's so nice.Battery life is OUTSTANDING. If you aren't glued to this laptop for hours at a time the battery will last DAYS. Literally days.Touchpad is also legit. No problems with cursor moving around (palm detection) and typing. Just legit good.Even when watching movies it doesn't get hot. Temperature is steady and cool. I love ARM.In closing, get this laptop. It's nice. Really nice. Like honestly, the nicest laptop I've ever owned (I've had the ASUS ROG 2024, two Dell XPS 15's, Razer Blades, etc.,)For my fellow nerds in the crowd:VMWare & Vbox do NOT work. Remember that ARM is a RISC architecture and neither products support ARM (yet). Docker Desktop for Windows DOES work on ARM. Also, WSL 2.0 also works just fine.Also, with the advent of cloud, lightweight servers (I run a small cloud on my home network) we don't need powerhouse laptops anymore if you have supporting infra. When I'm on travel I just VPN into my home network and I have all the resources I need. So keep something light and portable to work from :)
108 people found this helpful
Verified Purchase
12/28/2024
1.0 out of 5 stars Absolute Disaster
By Solar Meadow
Here is my saga as I reported to Microsoft:Hello Aldrino,Thanks for your inquiry. I hope my experience is valuable to the MS bureaucracy.I bought a brand new shiny MS Surface Laptop on sale on Amazon. It arrived looking perfect. But when I followed the prompts to set it up, Windows Hello welcomed me immediately with the name “Bill Bartkatsky” before I even set up my Windows Hello. Never heard of Bill B. But I hoped he was just a test technician from MS and not a previous purchaser who returned the product to Amazon. Again, it arrived perfectly packaged.So I gambled and set it up. I also transferred the data from my older MS Surface Laptop onto it. However, Windows Hello would not complete the setup of my face recognition. Multiple tries. It showed my image on the screen and then messaged “error”. Told me to try again, contact support, contact administrator or whatever.I tried to contact MS Windows Support. It referred my to your useless and complex web page of hundreds of issues, none of which were mine. I finally found a phone number to call. Hooray! Not so fast. There was a horrifying phone wheel that bragged about how much MS cared about its customers before (again) referring me to the impossible help page and hung up on me. You couldn’t possibly be more dismissive (no, actually abusive) to your customers. 3 more tries- same result (yes, insanity).So I contacted MS Office 365 support, which I pay way too much for annually. They tried and did help me with some organization of Outlook but were unable to get Windows Hello to function. When he referred me to Windows Support I know I was screwed. I told him how many times I’d tried to communicate with you. He PROMISED me it would be different this time by sending me a link. I used the link, followed the prompts and ENDED UP AT THE SAME GOD FORSAKEN RECORDING that told me how caring you are before hanging up on me.At that point I carefully deleted my data form the new laptop, repackaged it and returned it to Amazon.The story might make a good comedic movie starring Adam Sandler but I can’t tell you how painful it was or how much time I wasted.I used a Mac for years and could always get reliable, friendly customer service. But you Microsoft excels with your CUSTOMER FIREWALL. Congratulations.I’m now shopping for a Mac. Don’t worry. You’ll be glad to be rid of me.
74 people found this helpful

Frequently Asked Questions

What are the specific dimensions and weight of this 15-inch Surface Laptop?
It measures 12.96 x 9.41 x 0.72 inches and weighs 3.67 pounds.
Is the advertised 20-hour battery life guaranteed?
No, battery life varies based on usage, settings, and other factors. The 20-hour figure is an estimate under specific conditions; actual results will differ.
When will the Recall AI feature be available on this laptop?
Recall is coming soon through a post-launch Windows Update. It is not available immediately upon purchase.
What is the exact screen resolution of the 15-inch touchscreen?
The display has a resolution of 2496 x 1664 pixels.
Does the USB-C port support charging the laptop?
No, the USB-C port does not charge the Surface device itself or any device requiring more than 15W of power.

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Bob
3.0 out of 5 stars Nice gaming laptop, but with a few issues

Didn't think I would ever spend the extra money for an Alienware laptop, but Dell had an awesome deal offered back in March, so I dove in without reading reviews.The good:The design is sleek! Keyboard is comfortable (for a laptop) and I was surprised they fit in the numeric keypad as well. The RGB lighting is a nice touch, although many modern gaming laptops will have this feature. Overall the laptop has a nice, solid feel to it.Performance is really good, which I expected for the money! Plays games at a high FPS even without tweaking out of the box. I likely won't try to overclock it until it starts showing its age.The downsides:The touchpad is... well... touchy. Seems to require more force to 'click' than most laptops I have used. I'm just double tapping now instead which is a reasonable work around for me.Sleep Mode: This laptop seems to like to wake up from sleep mode all on its own. I have updated drivers multiple times, disconnected external devices, quadruple checked all my power and sleep settings. It's frustrating to leave a laptop at full charge, closed and asleep for a day, only to find it dead the next day. I have not wanted to deal with phone support so I'm just in the habit of shutting down when I'm done for the day.Screen: I'm a little disappointed that the screen resolution is only 1920x1080. It's perfectly usable and the image is great, just expected a higher res screen for the money.Sound: the built in speakers... well... suck! I'm actually very disappointed in them. I suppose it gets the job done but really if I want to do any gaming, I'll have to wear headphones. My last non-gaming laptop had better sound. Speaking of sound, the fan is noisier than I expected. Most of the time it runs quiet, but as soon as you fire up a game or start to stress the system, it's somewhat distracting. If you have sound turned up or have headphones it won't matter. Just a bit disappointing given it's new. I expected quieter.Battery: This is the worst part of the laptop. Battery life sucks! I have only had the laptop about 6 months, and it seems like I only get a little over an hour use on battery. I've turned down screen brightness, set other power saving modes, and disable everything I reasonably can without completely crippling it to the point I can't use it. I mean, come on, generally I need WiFi still to play games or surf the Internet. Most modern games require an Internet connection. I read an article that suggests I should be able to get two hours, but they put the brightness to levels you can hardly see during the day, and turn off Wireless. I have the 60Wh battery and I understand there is a 90Wh option. I may look into buying the larger battery when this one starts to show its age. That said, it is a gaming laptop and I figured it would not last as long. But come on, an hour? Don't expect to use this much without power or while traveling.Not sure I'd recommend this, at least not for the price. If you're really set on having an Alienware laptop, go for it! Had it not been for the deal Dell offered at the time, I likely was going to get an ASUS ROG, or a TUF. A couple friends bought the TUF model and for the money they really perform well!

Rowdy (Verified Purchase)
5.0 out of 5 stars Alienware

The battery life is a little low and the touchpad doesn't work with an external mouse attached but everything else is awesome.