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Customer Reviews

4.1
Based on 31 reviews
Wilson Score: 65.2
5 ★
66%
4 ★
23%
3 ★
7%
2 ★
2%
1 ★
2%

Recent Reviews

Verified Purchase
9/7/2024
5.0 out of 5 stars Excellent computer… but
By TryGuy
I recently purchased the Microsoft Surface Laptop (2024), and overall, I’m incredibly impressed with its performance. The 13.8" touchscreen display is vibrant and crisp, and the Snapdragon X Elite (12-core) processor makes multitasking a breeze. With 16GB of RAM and 1TB SSD storage, this laptop handles everything I throw at it—whether it’s video editing, running complex software, or just casual browsing. Windows 11 runs smoothly, and the device feels premium and well-built. Battery life is outstanding, and it’s surprisingly lightweight, making it great for both work and travel. The laptop is fast, responsive, and does exactly what I need without any hiccups. However, my one gripe is that after spending nearly $2,000 on this high-end machine, I still have to pay extra for Copilot+. Given the price of the laptop, I would have expected this feature to be included, especially since it’s one of Windows 11's flagship features. While Copilot+ is a helpful AI tool, it feels like it should be a standard part of the package. Overall, I’m still giving it 5 stars because the hardware is fantastic, and it excels at everything I use it for. I just wish Microsoft would rethink the pricing model for Copilot+.
94 people found this helpful
Verified Purchase
11/1/2024
5.0 out of 5 stars Phenomenal laptop (13.8 Surface Laptop)
By Marlo
This laptop is very powerful as well as very efficient. I’ve been using it as my main laptop for studying and it lasts nearly the whole day. It’s fast and zippy. If there’s one thing I don’t like about it, it’s that not all computer programs are compatible with it right now. However, you can download some of those programs from the Microsoft App Store. It’s also smaller than I thought it would be, but the screen is quite big. Sound quality is decent and the screen is nice and sharp. It’s not an oled screen but it’s still very impressive. The keyboard itself is very much the best keyboard I’ve used on a computer. The track pad is also very good. This laptop is very sturdy and light as well. Copilot is useful and fun to use, but it still needs some work. All in all, for the features and the power this computer has I think it’s a great value for the money, especially when you get it on sale for the holidays!
32 people found this helpful

Frequently Asked Questions

What is the actual screen resolution and pixel density of the 13.8-inch display?
The display has a resolution of 2304 x 1536 pixels. This results in a pixel density of approximately 201 pixels per inch (PPI), which is a sharp, high-resolution touchscreen.
Are all the advertised Copilot+ AI features, like Recall, available immediately when I receive the laptop?
No. Some key features, including Recall, require free updates that will be released starting late 2024 into 2025. The laptop ships with Windows 11, but the full suite of Copilot+ PC experiences will be enabled via these future updates.
What is included in the box for charging, and how does fast charging work?
The laptop comes with a 39W power supply. To use the advertised fast charging (5% to 80%), you need to purchase a separate, minimum 65W USB-C PD charger or a 65W Surface power supply, as the included charger does not support the faster rate.
How does the Snapdragon X Elite processor with 12 cores differ from Intel or AMD processors I'm familiar with?
This processor uses an ARM-based architecture from Qualcomm, similar to Apple's M-series chips, not the x86 architecture of Intel/AMD. It is designed for high performance with very low power consumption, enabling long battery life and integrated cellular-like connectivity, but some traditional Windows software may need to run through an emulation layer.
What specific components are made from recycled materials?
The laptop's enclosure (specifically the A Cover and C Bucket) is made from 100% recycled aluminum alloy, and the magnets contain 100% recycled rare earth metals. In total, the device (excluding the power supply) contains a minimum of 25% post-consumer recycled content, as validated by UL standards.

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