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Frequently Asked Questions

What does 'Renewed' mean for this specific Surface Laptop?
This is a manufacturer-renewed unit, meaning Microsoft has inspected, tested, and cleaned it to meet functional standards. It comes with a 1-year warranty and is not brand new from retail packaging.
How does the Snapdragon X Plus processor differ from Intel or AMD chips I'm familiar with?
The Snapdragon X Plus is a 10-core ARM-based processor from Qualcomm, similar to those in smartphones. It's designed for high efficiency, enabling the 'Copilot+' AI features and the claimed multi-day battery life, but some traditional Windows software may need emulation to run.
What are the key 'Copilot+' AI features enabled by this laptop's hardware?
This configuration's 45 TOPS NPU enables features like Recall (searching past activity), Live Captions (real-time translation), and AI image generation. These require the specific Snapdragon X series processor and Windows 11, as advertised for Copilot+ PCs.
What is the actual screen refresh rate and quality?
The 13.8-inch PixelSense Flow touchscreen has a resolution of 2304 x 1536 and supports a refresh rate of up to 120Hz, which makes scrolling and interactions smoother. It also features very thin bezels according to the specifications.
Can the SSD storage be upgraded later, and what are the port options?
Yes, the SSD is listed as removable. For connectivity, it has one USB 2.0 port and two USB 3.0 ports, along with Wi-Fi 7 and Bluetooth. Note that these are USB-A ports, not the newer USB-C/Thunderbolt standard.

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