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Frequently Asked Questions

What is the actual processor inside this laptop?
This laptop uses the Qualcomm Snapdragon X Elite processor, which has 12 cores. It is not an Intel or AMD processor, but a new ARM-based chip designed for this Copilot+ PC generation.
Is the advertised 'Recall' AI feature available immediately?
No. The Recall feature, which creates a searchable timeline of your PC activity, is noted as 'coming soon' and will require a post-launch Windows Update. Its availability is also subject to language and storage limitations.
What is included for charging, and how fast can it charge?
The laptop comes with a 39W power supply. To use the fast charging feature (5% to 80%), you need to purchase a separate charger with at least 65W output, such as a 65W Surface power supply or a compatible USB-C PD charger.
What does the 'Sapphire' color refer to, and is the laptop made from recycled materials?
Sapphire is one of the four available color options. The laptop's enclosure (specifically the A Cover and C Bucket) is made from 100% recycled aluminum alloy, and the magnets contain 100% recycled rare earth metals, with at least 25% total recycled content excluding the power supply.
Can I use the USB-C port to charge this laptop or connect to an external monitor?
The USB-C port on this model cannot charge the laptop itself, as it only provides up to 15W of power output. However, it is a USB4/Thunderbolt 4 port and can be used to connect to an external display, provided both the display and the laptop support the feature.

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