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Frequently Asked Questions

What specific AI features are available on this laptop at launch, and which ones require a future update?
At launch, this Copilot+ PC includes AI features like Windows Studio Effects for video calls and real-time translation for subtitles in 44 languages. However, the Recall feature, which creates a searchable timeline of your PC activity, requires a free Windows Update scheduled for late 2024 or 2025.
How does the Snapdragon X Elite processor's performance compare to an Apple MacBook Air with M3?
Based on Microsoft's pre-release testing using Cinebench 2024, this configuration with the 12-core Snapdragon X Elite processor delivers faster multi-threaded performance than the Apple MacBook Air with an M3 chip.
What is included in the box for charging, and what do I need for fast charging?
The laptop comes with a 39W Surface power supply. To use the fast charging feature (which can charge from 5% to 80%), you will need to purchase a separate, minimum 65W Surface power supply or a compatible USB-C PD charger.
What are the recycled material components of the Sapphire color model's construction?
The enclosure's A Cover and C Bucket are made from 100% recycled aluminum alloy, and the magnets contain 100% recycled rare earth metals. Overall, the laptop (excluding the power supply) contains a minimum of 25% recycled content.
What are the exact dimensions and weight of this 13.8-inch Sapphire model?
This specific model measures 11.85 x 8.67 x 0.69 inches and weighs 2.96 pounds.

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