Microsoft Surface Laptop 4 for Business - 13.5'', Matte Black (Metal), Intel Core i7, 16GB RAM, 256GB SSD, Fren

Everything about this listing is misleading.First, this device came with Windows 10, not Windows 11.Second, while I understand that this is reconditioned, the received device still had screen/lid protectors on, food stains on the keyboard, and scratches to the chassis.Third, the keyboard keys are heavily worn, and the T key is functionally unusable. It sticks, and typically does not acknowledge key presses. This alone should have disqualified the device from "Reconditioned - Excellent".Fourth, the quoted battery time is for the product is from when it was new. I promise you will not get the stated battery life because this is a heavily used product, so the battery life will not be anywhere near as good.Whomever is doing the reconditioning isn't even going through the motions of actually checking the device. Testing, cleanup and reconditioning are not being done at all on these devices, so it is only in as good a condition as the previous owner left it.This is a risky purchase and should be treated like an auction purchase from someone with no feedback. Sure, you could get a fully functional product in very good shape for a great price, but you could also get a trashed, non-functioning item or anything in between...the quality control is that poor.I honestly don't know how or why Amazon puts their name to this kind of "refurbished" product.

Beware - this is an not an "excellent" refurbishment. I had to return because the keyboard barely worked. There were approximately 8 keys that actually worked when you typed normally. The rest you had to press down on extremely hard to get them to actually type the letter. I couldn't even get all the way through setup without calling customer support. On top of that, the physical condition was surely not excellent. Lots of dings and dents.