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Customer Reviews

4.5
Based on 410 reviews
Wilson Score: 86.7
5 ★
66%
4 ★
23%
3 ★
7%
2 ★
2%
1 ★
2%

Recent Reviews

Verified Purchase
12/7/2023
5.0 out of 5 stars so far I love it!
By riley
I bought this for work and personals use, and immediately fell in love! I got the 13.5".It's light but feels and looks sturdy, and the computer itself looks very professional. The battery holds up well unless I'm playing a strenuous game like Conan exiles, (that's expected because it's not a gaming laptop) but it runs the game great! I was almost discouraged to buy it because of a few bad reviews, but I'm so glad I did! I will update the review in a few weeks to tell how it's doing.(Update: I still love it!! It works amazing and it hold up really well!)
20 people found this helpful
Verified Purchase
11/20/2024
5.0 out of 5 stars Charger port stopped working BUT...
By Tori
So my charger port stopped working after a year and I was quoted $500 to repair it and my warranty wasn't applicable BUT it's okay because guess what? You can charge these with a regular shmegular usb c/ type c charger. Although if you decide to do this make sure the adapter/box that you're using is at least 65w so that it charges optimally and doesn't cause any long term issues. It's okay if it's a higher wattage because the device itself won't pull more power than it needs.Besides the whole charger debacle this is a wonderful device. I purchased a few weeks after I started taking college classes because the one I already had was too big and bulky. This one is slim and doesn't take up much space. I can fit it on a school desk to take notes and still have enough room for my tablet which I have my textbooks on. It is heavier than I expected but it's tolerable. The touch screen is super convenient. And do to it's smaller size it makes studying anywhere possible. Then when it comes time to take a break it's crisp speakers and quality graphics make movie breaks a dream.If it wasn't for the fact that you have 2 different charging options I would've told you not to buy it because the slim design makes it more complicated to take the device apart and put it back together if you do need repairs which make them pricier. Its also hard to get the parts themselves. But since the issue of the dead charger port isn't actually a problem I've fallen in love with this device all over again!
1 people found this helpful

Frequently Asked Questions

What is the actual RAM capacity? The specs list both '8GB RAM' in the title and '512 GB LPDDR5' in the detailed specs.
The laptop has 8GB of LPDDR5 RAM. The '512 GB' listed in the detailed specs is an error; it refers to the SSD storage. The title's '8GB RAM' is correct, and the 'LPDDR5' in the specs confirms the memory type.
What is the exact processor model? The 'specs' section lists '4.4 GHz apple_ci5', which seems incorrect for a Microsoft laptop.
The processor is an Intel Core i5, as stated in the title and confirmed by the 'processor_brand' being Intel. The 'apple_ci5' in the raw specs is a data error. The laptop is built on the Intel Evo platform with a Core i5 CPU.
What is the aspect ratio of the screen and how does it affect usability?
The screen has a 3:2 aspect ratio with a resolution of 2256 x 1504 pixels. This provides 18% more vertical screen space compared to standard 16:9 displays, which is beneficial for reducing scrolling when viewing documents, web pages, or code.
What type of USB/Thunderbolt ports does it have for connectivity?
It includes at least one Thunderbolt 4 port. This port supports connecting a 4K external monitor, charging the laptop, and high-speed data transfer for large files like videos.
Is the stated 18-hour battery life realistic for typical use, and what is the power source?
The 'up to 18 hours' is a manufacturer estimate under specific test conditions; real-world usage will vary based on tasks, screen brightness, and settings. The laptop is battery-powered with one included Lithium Ion battery, and it supports charging via its Thunderbolt 4 port.

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Gabriel (Verified Purchase)
5.0 out of 5 stars It's good, but it could be better

I've been using this computer for a while now, it works very well, but there are times when it stutters, the FPS drops to 0, which usually takes less than 1 second, but it's still very annoying. The screen's 165Hz refresh rate is spectacular, but I did an online test and I'm almost certain it has ghosting, which is also quite annoying. Also it's a bit slow when performing various tasks, such as opening the browser or simply changing categories on Steam.I'm going to add more RAM since the 8GB it has doesn't seem enough to me; I even think that might be the root of the problem I mentioned. So, I'll try to upgrade to 32GB of RAM.But despite all of the above, it's still a very good computer. I like that it comes with the Nitro Sense application and also with Intel's graphics software, since it allows for some customization. The camera looks good and works smoothly in good lighting, but the computer doesn't have anything to cover the camera.You have 3 fan options: silent, balanced, and performance. Expect a lot of noise from the fan in performance mode. Also, another bad thing is that when I connected my headphones with a built-in microphone, the computer only recognized it as audio output, not as both audio input and output, so I had a lot of problems with that. I even had to restart my PC in safe mode to reset everything because I had no sound anymore, so be careful with that, If you experience the same issue, simply open the Realtek Audio Console application, then go to advanced device settings and program it as an input and output.So I think it's a very good computer. You have to do a couple of things beforehand to be ready to use it for gaming or anything like that, but I don't think I'll be changing it for a long time. Just add more RAM and you'll probably be good to go. I'll update this review when I add more RAM to let you know if there are any changes to the stuttering.So my final thoughts on this laptop are that I wish it were more of a turn-on, ready-to-use thing, but I guess you can't expect that at this price. Despite that, I give it 5 stars

Darsan (Verified Purchase)
5.0 out of 5 stars Best deal on a gaming laptop

Performance: This thing eases through all the games you practically throw at it UNLESS you want highest quality on the LATEST AAA game. You also get frame generation with the nice gpu inside there(4050).Quality, Speed, Brightness: The quality of a laptop at this price point is not something you find everyday, I also love the glossy look on the front panel. The brightness is really really high so no issues here. The speed , well you really need to upgrade this thing to 16gb for 100% usage. It’s absolutely worth it to do it yourself, you will feel incredible for the amount of money you save. Just buy another DDR5 8gb 5200MHZ and install it and you are set for everything really.Issues: Not so much of big issues, just new computer stuff like Driver issues where a usb might bug or something similar. Just update the laptop as soon as you get it.Battery: battery on a gaming laptop has never been good so always carry your charger.All in all, good investment for your gaming hobbies. Just install your ram and carry your charger when moving.