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Customer Reviews

3.8
Based on 13 reviews
Wilson Score: 48.8
5 ★
66%
4 ★
23%
3 ★
7%
2 ★
2%
1 ★
2%

Recent Reviews

Verified Purchase
1/31/2025
1.0 out of 5 stars Seller probably shouldn’t use Amazon
By John
I purchased the computer, and so far the computer itself is great. The only problem is the included AC adapter is bad…luckily i had an adapter from the computer I was replacing. I used the poor Amazons chat customer service to let them know the PC worked but the ac adapter was bad, and all I needed was a replacement ac adapter. They said ok, a day later I get a approved refund request which I never asked for, all I need is the ac adapter for the computer, no reason the seller should have to replace the entire pc. I needed a pc since mine died, otherwise I wouldn’t have ordered it, I don’t want a refund. If the only way to get a replacement adapter through Amazons poor customer service is to replace the entire computer I’ll just go without and leave a bad review. I am happy to update this bad review if seller can resolve the issue that Amazon has actually made worse.
4 people found this helpful
Verified Purchase
5/25/2025
1.0 out of 5 stars Please read before ordering..
By ronnie
The media could not be loaded. Not as described… high level of dents and scratches all over. It make a squeaking noise whenever you open the laptop. Opened the return in immediately after opening the box. Not in excellent condition as described.
3 people found this helpful

Frequently Asked Questions

What is the actual screen resolution of this renewed Surface Laptop 4?
The screen resolution is 2256 x 1504 pixels, which is a 3:2 aspect ratio. The description contains an incorrect lower resolution figure (1366 x 768); the correct, higher resolution is confirmed in the product details.
What is the processor's base clock speed?
The Intel Core i7-1185G7 processor has a base clock speed of 1.2 GHz, as listed in the specifications. It can achieve higher speeds via Intel Turbo Boost technology.
What warranty comes with this renewed laptop?
This renewed Microsoft Surface Laptop 4 is backed by a 90-day warranty, as stated in the product description.
What type of RAM is used, and is it upgradeable?
The laptop comes with 16 GB of LPDDR4X RAM soldered onto the motherboard. This type of memory is not user-upgradeable after purchase.
Is the graphics performance suitable for gaming?
It uses integrated Intel Iris Xe Graphics. This is capable of light gaming and general use, but it is not a dedicated gaming GPU, so it is not suited for demanding modern games at high settings.

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Nicholas (Verified Purchase)
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