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Frequently Asked Questions

What is the actual battery life I can expect from this laptop?
Based on product testing, the average battery life is 20 hours. The marketing material cites up to 22 hours, which represents a maximum potential under specific conditions.
What specific security features make this a 'Secured-core PC' for business?
This laptop meets Microsoft's Secured-core PC requirements, which means it has hardware and firmware protections built-in to defend against sophisticated attacks, complementing the security features of the pre-installed Windows 11 Pro operating system.
What is the screen's aspect ratio and how does it benefit productivity?
The 13.8-inch PixelSense Flow touchscreen has a 3:2 aspect ratio and a resolution of 2304 x 1536. This provides more vertical screen space compared to traditional 16:9 widescreens, allowing you to see more lines of text or content in documents and web pages without scrolling.
What does the '48 TOPS' specification for the Intel AI Boost NPU mean for performance?
The Neural Processing Unit (NPU) is rated for 48 Trillion Operations Per Second (TOPS). This dedicated hardware accelerates AI-powered tasks locally on the device, such as background blur in video calls or AI-assisted features in creative apps, without relying solely on the main CPU or cloud processing.
Can I charge this laptop via USB-C, and what is the weight for portability?
Yes, the laptop supports Fast Charging through either the proprietary Surface Connect port or a USB-C port. The device weighs 2.97 pounds and has dimensions of 0.69 inches thick, making it highly portable for business travel.

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