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Customer Reviews

4.2
Based on 33 reviews
Wilson Score: 68.1
5 ★
66%
4 ★
23%
3 ★
7%
2 ★
2%
1 ★
2%

Recent Reviews

Verified Purchase
12/4/2024
1.0 out of 5 stars Terrible product quality, misleading advertising. Somehow worse customer service
By Scott F
This product is sold as “military standard” for durability. It’s not even kitchen counter standard for quality let alone something you’d want to rely on for anything life critical. I purchased the product on 11 November, received on 14 November. It worked fine out of the box and did so through 2 days ago. I attempted to turn it on today and it won’t turn on and I’ve noticed a crack in the screen. To be clear, the laptop has been sitting stationary on a kitchen counter untouched. I called LG to discuss and both their rep and his supervisor told me because “there is a point of impact” it is not covered. Corporate standards are corporate standards I guess but they surely don’t make a good, durable product. Worse they told me it was likely my pet (he’s no Olympian to jump on the counter) or child (who hasn’t been home and they don’t know about.) that likely damaged it. Again the computer has not moved in 2 days. LG surely deceptively markets the durability of their products and I’d surely avoid purchasing it if I were you. And, if you do purchase their products, don’t expect any customer service or for them to stand by their brand.
19 people found this helpful
Verified Purchase
4/19/2024
5.0 out of 5 stars Awesome laptop!
By B. Kellogg
Beautiful oled screen. Surprisingly light and thin. Perfect laptop for what I use it for; mostly cybersec investigations, teaching, and coding. Never going back to a non-oled screen.Runs cool and silent. Can do light to medium gaming. Runs Eve Online at 1920x1200 with a mix of high, med setting at 50 to 60 fps on Linux. Faster on Windows.Runs latest Linux versions well, currently using Pop!_OS. Everything works with Pop.
17 people found this helpful

Frequently Asked Questions

What does the MIL-STD 810H durability rating mean for this laptop?
This LG gram Pro has passed 7 specific MIL-STD 810H tests conducted by an independent lab, including low pressure (altitude), high temperature, low temperature, and vibration tests. This indicates it meets certain U.S. military standards for durability under controlled conditions, though real-world performance may vary.
How does the OLED display's refresh rate work?
The 16-inch OLED display features a variable refresh rate that automatically adjusts between 48Hz and 120Hz based on your activity. This provides smooth visuals when needed while conserving power during less demanding tasks like document editing.
What ports are available for connectivity?
This configuration includes two Thunderbolt 4 ports, two USB 3.2 ports, an HDMI port, a 4-pole headphone jack, and a Micro-SD card slot. Note that a Thunderbolt cable is not included with the laptop.
What is the actual weight and battery life I can expect?
The laptop weighs 2.96 pounds and has an average battery life of 21.5 hours according to product testing. Its dimensions are 14.08 x 9.9 x 0.5 inches, making it exceptionally thin for a 16-inch device.
What specific processor and graphics does this model have?
It features an AI-enabled Intel Core Ultra 7 155H processor with a base clock speed of 1.4 GHz and 16 cores, paired with Intel Arc graphics. The system includes 32GB of LPDDR5X RAM running at 8500 MHz and a 1TB SSD for storage.

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Jason M. (Verified Purchase)
5.0 out of 5 stars Good So Far!

I heard mixed reviews on this. I took a chance and it's only been 2 weeks, but so far so good. The Alienware software takes about 10 to 20 seconds to load when first opening it. after that 5-10. The back end got flack for being too big. But Who is really carrying around a 16 inch gaming laptop. Keys feel great. RGB is good. Keys are clear and not blinding like most RGB backlits. Design is good imo. feels premium. Cam is decent. Touch pad is smooth. Display is nice, all text is clear and colors are good. I heard many people complaining about the brightness levels. But in a dark room I actually turn the brightness down. And in my home with normal outdoor light coming in, I have no issues with the brightness. 2 usb 2 usb c, this is the only downside. in my opinion. I wish there was one more. I do like there are no cables coming from the sides. All ports in back. Cleaner desk look. will update if I have any issues.

Cajun (Verified Purchase)
1.0 out of 5 stars Do not buy this laptop!!!

This laptop is a GIANT waste of money. It didn't last for 2 weeks before the system stopped charging itself and shut down. I had to return it without being able to remove my data. I am VERY disappointed with this product and purchase.