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Customer Reviews

4.2
Based on 149 reviews
Wilson Score: 77.3
5 ★
66%
4 ★
23%
3 ★
7%
2 ★
2%
1 ★
2%

Recent Reviews

Verified Purchase
3/24/2021
5.0 out of 5 stars Beautiful, Powerful, Feather Light Notebook
By WaywardSand
OK, this is my second unit, but it is beautiful and everything works right out of the box.Note: the first unit shipped to me by Amazon had about a 10 inch crack diagonally across the display when I opened it right out of the box and powered it up. I've seen numerous videos of reviewers tossing these LG Grams down a set of concrete stairs, bouncing and tumbling.. and then they pick it up and it turn back on and works. So.. this clearly was some sort of factory defect that escaped LG. NOW.. this is why I love Amazon... because I immediately contacted customer support to request an exchange and they had an new unit allocated to me immediately, which shipped the next morning. No fuss, no muss... just the usual outstanding Amazon customer service. But this only works if the item is sold by Amazon, not 3rd parties.. so I always make sure that when buying expensive electronics on Amazon.... I only by directly from Amazon, NOT 3rd parties.On to the second unit, which works and is perfect in workmanship and finish. Powered up the unit and it immediately did the now famous Windows 10 configuration dialog and sequences. Took only a few minutes, and then it was up and ready to go. It performed a series of driver updates, and OS updates to bring it current, all without flaw and almost transparent to me, save for the need to log in after it did an after hours reboot to bring the OS updates online.Let me take a moment to comment on LG packaging of the unit. The package is a very compact, very sleek, yet perfect protection for the unit in shipment. LG has outstanding packaging design teams, and that goes right down to the box they ship product in. Box is double sealed with LG security tape, with a note to refuse to accept the item if the seals are broken.Unit comes with a USB C power unit, power cord for the unit, and a quick get started booklet of a few pages. Everything else is on the machine itself.Battery was about 70% charged upon receipt, so I immediately got a chance to see the unit top up the power to full.. and while doing so... it draws a lot of power from the little power unit, so both the underside of the notebook and the power unit will get warm during battery charging. But once the battery is full charge, everything cools down. So just be aware that the power unit will get warm when the battery is charging. There may be some setting adjustments to tone the rate of charge down, but I have not yet delved into the LG specific apps and features for managing the computer.The keyboard is fantastic in the 2021 LG Gram lineup, as is the new track pad design (though I prefer to use a mouse most of the time), and is quite functional and crisp if you are a trackpad user.While sound is not typically an LG Gram strong suit, I have to say the sound system in the 2021s is a step up from prior years models.All in, LG very much appears to be on a consistent path to keep in making LG Grams better and better every year.It still boggles the mind how a 16 inch notebook can be so light weight, thin, and yet rugged in design. I was a bit skeptical about the new aspect ratio (16:10) of the 16 inch screen (same as Apple does), but I am now sold on it. Plenty of screen in a form factor that is actually a bit smaller than last years LG Gram 15 inch units.Time will tell how this notebook does longer term, but if LGs reputation for their Gram line is any indicator.. it will have a long and reliable life. There are after all, no moving parts in an LG Gram other than the keyboard and the hinge for the display. Everything else is completely solid state. RAM is soldered to the board (a requirement for the new generation ram that goes with the gen 11 Intel processors), and there is a single 1 tera byte SSD.Happily LG does not load up their Grams with a lot of bloatware. From my perspective, the only programs that need to be immediately purged from the machine is McAfee LiveSafe 30 day trial (I prefer to use the tandem combo of Windows Security and Malwarebytes Premium), and Office 365 trial (I prefer a licensed copy of Office installed on my machines, not Office 365). Other than that, everything looks tight and clean on the disk image from the factory.I plan to let the machine stay powered up for the next week to insure that there are no early component issues, and then I will be moving files from my old computer to this one and expect to be completely on the new LG Gram from then on.
61 people found this helpful
Verified Purchase
6/10/2021
4.0 out of 5 stars Almost excellent laptop.
By Aku
Been playing around with the 16 inch version for several weeks now. build-wise I am very pleased. The screen doesn't wobble too much and the keyboard is just lovely to use. I will say there's one potential issue, where if you put enough weight/pressure on the space left or right of the touch pad, you can get it to register as a click, but in practical use it never happened. Something to watch out for if you have massive sausage arms that lay flat on the laptop, maybe. That aside, I REALLY like the trackpad. It's been like a decade since I used a laptop pad so I was assuming a mouse would be a mandatory purchase, but not anymore. The multi-touch controls work great, and it's nice and big so I never feel like my fingers are gravitating too far into a corner to browse properly.On the software side of things I am impressed with the SSD and operating system. Once you got your user settings entered the first time around, the computer can go from the powered-off state to your home screen in like fifteen seconds. I haven't extensively tested the CPU, though I've found it can run Overwatch at low settings and 60fps with only minimal tinkering. I primarily use it for writing and the occasional google research/time waster, which it handles with ease, and I'm sure it could stream a Spotify setlise or play iTunes on top of that as well. It also didn't seem like a big deal at first, but the fingerprint scanner is so nifty to have, I have actually become spoiled on it and feel irritated when I have to type my password out on the desktop.There are some "bloatware" applications pre-installed that you could do without, such as McCaffee, but mostly the applications seem fine. There's the LG Virtoo app that can sync to an LG phone, which I also happen to have. Testing it...I mean, it works, you can send/receive calls through the laptop and copy over any photos you've taken, but the bluetooth connectivity would kill your phone battery with any extensive use, and the sound/mic quality on the Gram is not professional by any means. Far more useful is the simple control panel that has your power features, screen brightness and fan options at just a click away. There's also an LG-branded video editor, though given the Gram's low voltage and integrated graphics, I doubt you'd want to compile any 4k footage on this laptop.There's only a handful of nitpicks bring it down to a 4/5. Main thing is, for whatever reason, I can't get it to save separate power usage/brightness settings depending on whether it's plugged in or not. This is quickly fixed by clicking the battery on the taskbar and using the hotkeys to change the screen's brightness, but it is irksome to do it EVERY single time. Secondly, if you use the Gram at a less than full charge while charging, the charger brick gets surprisingly warm. I'd say it's hot, even. Lastly, the screen is really glossy. As a cave-dwelling hermit this doesn't affect me, but I can imagine using this in an outdoor setting or coffee shop with a bunch of overhead lamps might not be the best experience.Can I recommend this absurdly expensive laptop to everyone? Well, no. It fits my niche of needing a super lightweight quiet writing device with a decent screen size, easily capable of some research googles or wasting time with very light gaming sessions. In this regard I am super satisfied. If you need something for gaming, media production or media consumption, there are cheaper, better options available.
13 people found this helpful

Frequently Asked Questions

What does the 'opened for upgrade' note in the description mean for this specific unit?
The manufacturer's original seal is opened to install the 8 TB SSD and 32 GB RAM upgrades that achieve the advertised specifications. The unit is tested and inspected after these modifications.
How does the Intel Ultra 9 processor's NPU benefit everyday use on this laptop?
The integrated Neural Processing Unit (NPU) provides 47 TOPS of AI performance, accelerating AI tasks directly on the device for features like Windows Copilot+ and improving efficiency in supported creative and multitasking applications.
What is the actual weight and thickness of this 17-inch laptop?
This LG gram 17 model measures 0.74 inches thick and weighs 3.22 pounds, despite its large screen size and 8 TB of storage.
What type of video output and display connectivity does this laptop support?
It supports external displays via its two Thunderbolt 4 (USB-C 4.0) ports and one HDMI 2.1 port, capable of driving 5K displays for high-resolution multi-monitor setups.
Is the 23.5-hour battery life claim based on a specific usage scenario?
Yes, the 'up to 23.5 hours' battery life is specifically for continuous video playback. Actual battery life will vary with usage, such as when performing processor-intensive or AI-accelerated tasks.

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