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Frequently Asked Questions

Why does the listing mention the manufacturer's box is opened?
The original seal is opened solely to perform the advertised upgrades—specifically installing the 32GB LPDDR5X RAM and 4TB SSD—and to test and inspect the system. The laptop is not used or refurbished; it is modified to meet the exact specifications listed.
What are the exact video output capabilities and how many external monitors can I connect?
You can connect up to three external monitors simultaneously using the laptop's two Thunderbolt 4 (USB4 40Gbps) ports and one HDMI port. The integrated Intel Arc graphics supports dual 4K external displays.
Is the RAM soldered or upgradeable, and what is its exact type and speed?
The laptop comes with 32GB of LPDDR5X RAM. Based on the 'LPDDR5X' designation and the upgrade description, this memory is likely soldered onto the motherboard and is not user-upgradeable after purchase.
There is conflicting information about the processor's maximum turbo speed. What is the correct specification?
The correct maximum turbo frequency for the Intel Core Ultra 7 155H processor in this configuration is 4.8GHz, as stated in the title and key features. The mention of 5.0GHz in one bullet point appears to be a discrepancy; the authoritative spec from the technical details is 4.8GHz.
What is the actual weight of the laptop itself versus the shipping package?
The laptop chassis weighs 2.98 pounds (approximately 3 lbs), as stated in the marketing copy. The total package weight, which includes the laptop, power adapter, and box, is 3.31 pounds. Note that the product details section incorrectly lists the item weight as 4.5 pounds.

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