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Customer Reviews

4.1
Based on 28 reviews
Wilson Score: 64.2
5 ★
66%
4 ★
23%
3 ★
7%
2 ★
2%
1 ★
2%

Recent Reviews

Verified Purchase
10/14/2025
3.0 out of 5 stars There is always room for improvement.
By Mark
There is a lot to like about this laptop. It's impossibly light weight, the screen is super sharp, and the battery lasts a full workday. I think for how much money we're dealing with here, it's more important to say what I don't like about it.1. I spent a half hour finding and removing all the AI nonsense and knocked off a star just for that. It should be a optional install or a very simple one click opt out. This is not a toy computer.2. The display might be 17" but the bezels are so thin, the chassis dimensions are more of a standard 15" laptop with a number pad shoehorned in. It looks good in pictures and on paper, but that causes problems when typing more than a couple minutes. My hands and shoulders are pointed to the left side of the screen, so I have to turn my head a few degrees to the right in order to see what I'm typing. The ergonomics are not very good. I got around this by moving programs to the left side of the screen and keeping stuff I don't need to look at often to the right side. The number pad should be removed.3. The track pad is centered to the palm rest to look more visually appealing... but it's completely wrong in relation to the keyboard. When typing normally, my entire right hand is resting over the track pad. I'm constantly tapping the corner and moving the mouse cursor around. I lowered the touch sensitivity in settings but it still does it. The track pad should be centered to the space bar.TL;DR I'm quite peeved at the keyboard and track pad layout.
9 people found this helpful
Verified Purchase
12/8/2025
5.0 out of 5 stars Worth the price?
By Chagrined
Over the past 45 years, my previous computers have been Ohio Scientific, Atari 800, Apple IIGS, and several PCs including HP, Lenovo, and Dell. Of three computers bought about 4 years ago, both a Dell desktop, then an HP laptop were my first computers to actually break, even though they were working well at the time. When I looked at Consumer Reports laptop ratings, I found that in the PC category of owners reports, LG was the most highly reliable brand. Having suffered 2 recent broken computers, I decided to try a much higher priced LG gram Pro16" laptop. It is still too new to say anything about reliability, but its light weight and thin profile are amazing. It was very easy to set up and become part of my small home network. The screen graphics are very impressive, compared with my other computers, being bright and sharp, with brilliant colors. The speed is as good or better than my current desktop 'workhorse'. It has been a pleasure to operate so far. Battery life is excellent, yet it recharges quickly. I participate in some video conferencing and the picture quality is far better than my previous computers. Sound is also very adequate, though I haven't listened to music with it yet. Due to the thin profile, the keyboard is relatively flat, but the large key size makes it easy to type. I shopped around and found a relatively good price on Amazon that turned out to be $100 less than later "black Friday" prices on it, although considerably higher than Dell or HP deals on similarly equipped laptops. I haven't made much use of the included AI features, as I've noticed a couple of bad errors by AI in some browser search summaries, that may be due to other AI than my computer's. If this laptop continues to perform and doesn't break in a few years, I'd say my money was well spent.
3 people found this helpful

Frequently Asked Questions

How much does this 17-inch laptop weigh, and what are its physical dimensions?
It weighs 3.02 pounds and measures 14.9 x 10.4 x 0.57 inches, making it a very portable device for its large screen size.
What is the exact battery life for video playback, and what were the test conditions?
LG's testing indicates up to 25.5 hours of video playback. This was measured using a Full HD (1080p) video with wireless off, brightness at 150 nits, and earphones connected. Actual battery life will vary with use.
What does the 'Intel Evo Edition' certification mean for this laptop?
The Intel Evo Edition certification indicates the laptop meets a set of performance, responsiveness, battery life, and connectivity standards defined by Intel, including fast wake from sleep and consistent performance on battery power.
What are the two types of AI features included, and how do they differ?
It features a hybrid AI system: 'gram chat On-Device' handles local tasks like file searches, while 'gram chat Cloud' provides generative AI for content creation and analysis. The cloud service is free for the first year, then requires a subscription.
What military durability tests has this model passed?
An independent lab conducted MIL-STD 810H tests for low pressure (altitude), high temperature, low temperature, and vibration. It's important to note these were controlled lab tests, and real-world conditions may differ.

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Jason M. (Verified Purchase)
5.0 out of 5 stars Good So Far!

I heard mixed reviews on this. I took a chance and it's only been 2 weeks, but so far so good. The Alienware software takes about 10 to 20 seconds to load when first opening it. after that 5-10. The back end got flack for being too big. But Who is really carrying around a 16 inch gaming laptop. Keys feel great. RGB is good. Keys are clear and not blinding like most RGB backlits. Design is good imo. feels premium. Cam is decent. Touch pad is smooth. Display is nice, all text is clear and colors are good. I heard many people complaining about the brightness levels. But in a dark room I actually turn the brightness down. And in my home with normal outdoor light coming in, I have no issues with the brightness. 2 usb 2 usb c, this is the only downside. in my opinion. I wish there was one more. I do like there are no cables coming from the sides. All ports in back. Cleaner desk look. will update if I have any issues.

Cajun (Verified Purchase)
1.0 out of 5 stars Do not buy this laptop!!!

This laptop is a GIANT waste of money. It didn't last for 2 weeks before the system stopped charging itself and shut down. I had to return it without being able to remove my data. I am VERY disappointed with this product and purchase.