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Customer Reviews

4.4
Based on 26 reviews
Wilson Score: 70.5
5 ★
66%
4 ★
23%
3 ★
7%
2 ★
2%
1 ★
2%

Recent Reviews

Verified Purchase
12/8/2025
5.0 out of 5 stars Worth the price?
By Chagrined
Over the past 45 years, my previous computers have been Ohio Scientific, Atari 800, Apple IIGS, and several PCs including HP, Lenovo, and Dell. Of three computers bought about 4 years ago, both a Dell desktop, then an HP laptop were my first computers to actually break, even though they were working well at the time. When I looked at Consumer Reports laptop ratings, I found that in the PC category of owners reports, LG was the most highly reliable brand. Having suffered 2 recent broken computers, I decided to try a much higher priced LG gram Pro16" laptop. It is still too new to say anything about reliability, but its light weight and thin profile are amazing. It was very easy to set up and become part of my small home network. The screen graphics are very impressive, compared with my other computers, being bright and sharp, with brilliant colors. The speed is as good or better than my current desktop 'workhorse'. It has been a pleasure to operate so far. Battery life is excellent, yet it recharges quickly. I participate in some video conferencing and the picture quality is far better than my previous computers. Sound is also very adequate, though I haven't listened to music with it yet. Due to the thin profile, the keyboard is relatively flat, but the large key size makes it easy to type. I shopped around and found a relatively good price on Amazon that turned out to be $100 less than later "black Friday" prices on it, although considerably higher than Dell or HP deals on similarly equipped laptops. I haven't made much use of the included AI features, as I've noticed a couple of bad errors by AI in some browser search summaries, that may be due to other AI than my computer's. If this laptop continues to perform and doesn't break in a few years, I'd say my money was well spent.
4 people found this helpful
Verified Purchase
8/20/2025
1.0 out of 5 stars There may be a glitch in some laptops when downloading apps and other items
By Connie Ragan
Laptop froze on me a few times. As I was deleting all information it froze again as it was restarting. Not happy with such an expensive item. Did like the light weight aspect though. The box also came damage with no interior packing. I did a much better job returning laptop.
4 people found this helpful

Frequently Asked Questions

How does the battery life of 25.5 hours translate to real-world use?
The 25.5-hour claim is based on a specific lab test for video playback with brightness at 150 nits and Wi-Fi off. Actual battery life will vary and be shorter under typical use with varying screen brightness, active wireless connections, and running multiple applications.
What does the 'military-grade' durability testing mean for everyday use?
The laptop has passed 7 specific MIL-STD 810H tests for factors like low pressure, high and low temperature, and vibration. This indicates a design resilient to environmental stresses, but it is not a guarantee of performance in all conditions and does not make the device shockproof or waterproof.
What is the difference between the on-device and cloud AI features?
The hybrid AI uses 'gram chat On-Device' for local tasks like searching your hard drive or adjusting system settings. 'gram chat Cloud' provides generative AI for creating documents or analyzing data, but requires an internet connection and is a free service only for the first year after registration.
What are the practical benefits of the Variable Refresh Rate (VRR) on this display?
The 17-inch screen can adjust its refresh rate from 31Hz to 144Hz. This reduces screen tearing and stutter during gaming or video playback for smoother visuals, and can lower the refresh rate during static tasks to save battery power.
How does the Intel Evo Edition certification relate to this specific configuration?
The Intel Evo Edition signifies this laptop meets a set of performance standards set by Intel, which for this model includes the Intel Core Ultra 7 processor, Intel Arc graphics, a fast-charging 90Wh battery, and features like instant wake and consistent responsiveness.

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Jason M. (Verified Purchase)
5.0 out of 5 stars Good So Far!

I heard mixed reviews on this. I took a chance and it's only been 2 weeks, but so far so good. The Alienware software takes about 10 to 20 seconds to load when first opening it. after that 5-10. The back end got flack for being too big. But Who is really carrying around a 16 inch gaming laptop. Keys feel great. RGB is good. Keys are clear and not blinding like most RGB backlits. Design is good imo. feels premium. Cam is decent. Touch pad is smooth. Display is nice, all text is clear and colors are good. I heard many people complaining about the brightness levels. But in a dark room I actually turn the brightness down. And in my home with normal outdoor light coming in, I have no issues with the brightness. 2 usb 2 usb c, this is the only downside. in my opinion. I wish there was one more. I do like there are no cables coming from the sides. All ports in back. Cleaner desk look. will update if I have any issues.

Cajun (Verified Purchase)
1.0 out of 5 stars Do not buy this laptop!!!

This laptop is a GIANT waste of money. It didn't last for 2 weeks before the system stopped charging itself and shut down. I had to return it without being able to remove my data. I am VERY disappointed with this product and purchase.