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Frequently Asked Questions

Is the 8TB SSD storage original from LG or a third-party upgrade?
The 8TB SSD is an aftermarket upgrade. The seller's description confirms the manufacturer's box was opened to test, inspect, and install upgrades to achieve the advertised specifications. The storage capacity is not a standard factory configuration from LG.
What is the actual installed operating system, Windows 11 Home or Pro?
This laptop comes with Windows 11 Pro installed, as specified in the product details. The 'Copilot+ PC' marketing refers to AI features within Windows 11, not a different OS version.
What accessories are included and how are they delivered?
Accessories are delivered separately and are not packaged with the computer itself. The listing mentions a 'high value item' is shipped separately, but does not specify what those accessories are.
What is the purpose of the Neural Processing Unit (NPU) in the Intel Ultra 7 processor?
The dedicated Neural Processing Unit (NPU) is a hardware component designed to efficiently handle on-device AI and machine learning tasks, which is a core requirement for the 'Copilot+ PC' features in Windows 11, enabling faster AI workloads without relying solely on the CPU or GPU.
Does the laptop's 23.5-hour battery life claim apply to general use or a specific test?
The 'up to 23.5 hours' battery life is based on a specific video playback test under ideal conditions. Real-world battery life for tasks like web browsing, office work, or using AI features will be significantly lower and varies based on usage, settings, and screen brightness.

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