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Frequently Asked Questions

What is the actual weight and thickness of this LG gram Pro 16?
This laptop weighs 2.73 pounds and its dimensions are 14.1 x 9.9 x 0.5 inches, making it 0.5 inches thick.
How long does the battery last for video playback, and what are the test conditions?
LG's testing indicates up to 25.5 hours of video playback. This test used Full HD (1080p) video, wireless off, 150 nits brightness, and earphones. Actual battery life will vary with use.
What specific durability tests has this laptop passed?
An independent lab conducted MIL-STD 810H tests for low pressure (altitude), high temperature, low temperature, and vibration. These are U.S. military standards for durability, but performance may vary in all real-world conditions.
What is the difference between 'gram chat On-Device' and 'gram chat Cloud' AI features?
gram chat On-Device handles local tasks like searching your hard drive or adjusting system settings. gram chat Cloud provides generative AI for creating documents, analyzing data, or scheduling, and requires an internet connection. The Cloud service is free for the first year after registration.
What ports are available for connecting peripherals and external displays?
It includes two Thunderbolt 4 ports, two USB 3.2 ports, an HDMI port, and a headphone jack. The Thunderbolt 4 ports support ultra-fast data transfer and can connect to displays with up to 5K resolution.

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