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Frequently Asked Questions

What does 'AI-enabled' mean for the Intel Ultra 7 processor in this LG Gram?
The Intel Ultra 7 155H processor includes a dedicated Neural Processing Unit (NPU) alongside the CPU and GPU. This NPU is designed to efficiently handle specific AI and machine learning tasks, which can improve performance and battery life for applications that utilize AI features.
Is the 2 TB SSD storage upgradeable or soldered onto the motherboard?
The product description states the original seal is opened to install upgrades to achieve the advertised specifications, which includes the 2 TB NVMe M.2 SSD. This indicates the SSD is a standard M.2 form factor and is not soldered, meaning it is likely user-replaceable or upgradeable in the future.
What type of RAM does this laptop use, and is it upgradeable?
This laptop uses 32 GB of LPDDR5X RAM running at 7467MHz. LPDDR5X memory is typically soldered onto the motherboard for power efficiency and thinness, meaning the 32 GB capacity is fixed and not user-upgradeable after purchase.
What ports are available for connecting monitors and peripherals?
For video output, it has two Thunderbolt 4 / USB4 Type-C ports (supporting DisplayPort and power delivery) and one HDMI port. For peripherals, it includes two USB 3.2 Gen 2 Type-A ports, a microSD card slot, and a headphone jack.
What is included in the 'Microsoft Office Pro Lifetime License'?
The laptop comes with a perpetual license for Microsoft Office Professional. This is a one-time purchase license tied to this device, granting you permanent access to the Office Pro suite (which includes Word, Excel, PowerPoint, Outlook, etc.) without requiring a recurring subscription fee.

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