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Frequently Asked Questions

What does 'Renewed' mean for this specific LG gram laptop?
This is a professionally inspected and tested pre-owned laptop that has been restored to full functionality by Amazon or a qualified seller. It comes with a warranty and is functionally equivalent to a new unit, but the packaging may be generic.
How does the AI functionality work on this Intel Core Ultra 7 model?
It uses a hybrid AI system: 'gram chat On-Device' handles local tasks like file searches, while 'gram chat Cloud' provides generative AI for content creation and analysis. This is powered by the Intel Core Ultra 7 255H processor, which has dedicated AI acceleration hardware.
What is the actual weight and thickness of this 14-inch model?
The laptop weighs 2.47 pounds and has a thickness of 0.67 inches (12.3 x 8.4 x 0.67 inches overall), making it exceptionally portable while meeting MIL-STD-810 durability standards.
What type of RAM and storage does this configuration have, and are they upgradeable?
It has 32 GB of LPDDR5X RAM soldered to the motherboard (not user-upgradeable) running at 7467 MHz, and a 1 TB NVMe SSD for storage. The SSD is likely replaceable, but the RAM is fixed.
What ports are available for connectivity on this LG gram?
It includes two Thunderbolt 4 ports (supporting data transfer, charging, and up to 5K displays), two USB 3.2 ports, one HDMI port, and a 3.5mm headphone/microphone combo jack.

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