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Frequently Asked Questions

What does 'professionally upgraded and customized' mean for this laptop?
The manufacturer's sealed box is opened by the seller's engineers to perform custom configuration, testing, and inspection to reduce factory defects. This process includes installing the specified components and validating the system before shipment.
What are the specific AI features enabled by the Intel Core Ultra 5 processor?
The processor includes a Neural Processing Unit (NPU) with over 40 TOPS, enabling on-device AI features like Windows Studio Effects for video calls, live captions, Cocreator in Paint for image generation, and super-resolution photo enhancement directly on the laptop without needing cloud processing.
What is the actual screen resolution and refresh rate?
The 16-inch touchscreen has a resolution of 1920 x 1200 pixels (2K WUXGA), a brightness of 300 nits, and a refresh rate of 60Hz. It uses an IPS panel with anti-glare and low blue light technology.
How many USB-C ports support Thunderbolt 4, and what other ports are included?
There are two Thunderbolt 4 USB-C ports. Additional ports include one USB 3.2 Type-A port, one HDMI port, one microSD card reader, and a 3.5mm headphone/microphone combo jack.
What is included in the box besides the laptop?
The package includes the laptop, a stylus pen for the touchscreen, and an HDMI cable. The laptop itself has a backlit keyboard, fingerprint reader, and a 1080p IR webcam for Windows Hello facial recognition.

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