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Customer Reviews

3.6
Based on 6 reviews
Wilson Score: 34.1
5 ★
66%
4 ★
23%
3 ★
7%
2 ★
2%
1 ★
2%

Recent Reviews

Verified Purchase
6/26/2022
1.0 out of 5 stars What is this a joke???
By Laine Schoneberger
Plugged in the unit and pressed the power button. The Lenovo Logo came on and stayed like that for several minutes, then it beeped real loud and went into some DOS looking screen. Spent over an hour trying to figure it out. Finally found a diagnostics page, ran diagnostics and everything said it was in good order. I Unplugged the charger, pressed the power button, waited, pressed the power button again, and finally it kicked on and brought me to the Windows log-in screen. Thought I was finally getting somewhere AND there is a "defaultuser0" set up and the system wants a password. Are you kidding me? A Password, who set this thing up and what is the PW? Is this someone's old computer you sold me? WHAT IS GOING ON? I have spent a few hours now trying to get into this thing so I can set it up and now this? Now that I have wasted most of my Sunday with this thing and I can not get it working for my work day tomorrow, I guess I will call the company and ask for some help on Monday AM. Will report back with the response I get. May have to return this and start all over, what a waste of time!
3 people found this helpful
Verified Purchase
6/4/2022
1.0 out of 5 stars Dead on Arrival
By saroj sahu
Plugged in the unit and pressed the power button. The Lenovo Logo came on and stayed like that for 30 minutes. Unplugged the charger, pressed the power button for 40 sec, waited for 10 sec and pressed power button again. Now the power button light is on; Numlock and a few other keys flicker a few times, and then just the power button stays on and no other activity is seen. The screen is totally dark. No chimes either. Did this a few times and am giving up. Sending the unit back. What a waste of time!
2 people found this helpful

Frequently Asked Questions

What professional software is this laptop certified to run?
This workstation is ISV certified for applications including AutoCAD, Revit, SolidWorks, Maya, 3dsMax, CATIA, Creo, NX, and ArcGIS, ensuring optimized performance and stability for engineering and design software.
How many external monitors can I connect and at what resolution?
You can expand to three external monitors using the HDMI 2.0 and two Thunderbolt 4 ports, with each external monitor supporting a maximum resolution of 4K (3840 x 2160).
What is the Ultra-Performance Mode and how does it work?
Ultra-Performance Mode is a system setting that optimizes airflow and thermal management to allow the Intel i7-10750H processor and Quadro T2000 GPU to reach their maximum clock speeds, providing a temporary performance boost for demanding tasks.
What type of SSD storage does this laptop use and how fast is it?
It uses a 2TB PCIe M.2 SSD connected via a PCIe x4 interface, which offers significantly higher data transfer speeds compared to standard SATA SSDs for faster file access and application loading.
Does the webcam have a privacy feature?
Yes, the HD 720p webcam includes a ThinkShutter, which is a physical sliding cover you can close to block the camera lens for privacy when not in use.

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Recent Reviews
Θεός (Verified Purchase)
5.0 out of 5 stars Highly Under Rated Laptop!

I've tried just about every name brand laptop in this category (gaming laptops) and this was the only one (Alienware) that I did not try. The reason I didn't try was because of all the not-so-great reviews and how the cons were just simply not 'acceptable' for 2024. After much trial and tribulation, I figured I had nothing left to lose except to not try this brand. Well low and behold! This laptop was PERFECT for me! I wanted a portable AND capable Beast and this fit the bill PERFECTLY! It maybe a little chunky for people who don't eat meat or work out, but for me it was a very acceptable compromise for what I was looking for in a laptop (a consistent gaming experience whether at home or abroad). It plays all my games at max settings without any problems at all. Others I've had always ended up throttling themselves (despite being 'higher spec'd' than this one) and either stuttered or over-heated to the point it would lock up or shut down. This laptop might get a little 'loud' but it never over heats, never shuts down, and to my surprise, never throttled, not even once. I bought a laptop backpack for this laptop here in Amazon (just look up backpacks for 18.4" laptops). It works PERFECTLY for my needs. Tech Support is practically built right into this machine too. Most questions I had about anything was easily found with the included software packages. I have no regrets with this purchase and can easily recommend this to people who want a great laptop and a Beast without all the marketing and fluff (and failures) of the other 'Top Tier' or 'Higher Spec'd' laptops out there (looking at you ASUS and LENOVO). Oh wait, I do have one regret, and it's that I didn't get this sooner and let my own bias and the bias of other laptop 'Professional Reviewers' sway me away from this brand early on during my searches for the PERFECT laptop for ME.

Amazon Customer (Verified Purchase)
1.0 out of 5 stars PLEASE READ THE NEGATIVE REVIEWS BEFORE PURCHASE - I REGRET IT...

UPDATE 7/11/2025Well I didnt think it could get much worse. After LOTS of back and forth - Dell suggested they cover labor and I cover parts. I agreed while still maintaining the images they sent me were NOT of my laptop. I paid $200 plus to cover repairs. Then had to wait additional weeks to get the machine back because a part was on back order.When I got the machine back the packing slip showed they replaced the LCD and the palm rest. I started it up - the screen flickered a few times - then the ALIENWARE logo wouldn't come on when booted. Sighs - I reached out to Dell again explaining the NEW problems and sent them a video of my actual machine demonstrating the NEW problems and pointing out how the machine in the photos they sent was not the same machine as mine- they agreed to send someone to replace the motherboard and LCD again.At that time I was told the differences in the photos were because a part on my laptop was missing - nope not true just a cover - because later pointed out 5 differences between my machine the machine in the photos.The kind tech came to my house did his job - left my house - and guess what now NVIDIA driver doesnt work at all - no video card works no sound card - its a gaming pc but im stuck using the intel processing because the NVIDIA drivers arent working.Lol I reach out to dell ADVANCED RESOLUTIONS mind you again - explaining the NEW problems and asking for a replacement. They refused to send a replacement but offered me a box to send the machine back to them....I told them I simply dont trust their Colorado Depot because they scammed me by sending fake photos and having me pay $200 for unnecessary repairs. I let them know they can send a NEW tech to my home to work out ALL of the machines problems - and requested a refund based on the fake images and unnecessary repairs.I also let them know if that was an unacceptable resolution - they should escalate this issue to their legal department - Im a practicing attorney - Ive been licensed in California for many years so if i have to sue - at least i wont have crazy legal fees.I'll provide another update.UPDATE- If I could give negative stars I would. After sending the device into customer service - no motherboard issue - instead they're claiming the LCD screen was cracked along with the palm rest and the back of laptop - consistent with a fall....ummm nope never dropped its super heavy and stays on a desk all day. Basically a scam - they want $350 to fix that stuff on a 6 month old laptop. I'm currently talking with customer service to see if someone DROPPED it upon after delivery - I cant possibly be responsible for damage during shipping as THEY PROVIDED SHIPPING LABEL and I'm assuming insurance. I regret purchasing the device and the customer service is HORRIBLE because NOTHING is wrong with the device they are making up issues to make money - AVOID AVOID AVOID AVOID....READ THE REVIEWS - BELIEVE THE REPORTED ISSUES. I may have a motherboard issue after only a few months of use. I bought this laptop to play TWO games - both are web based and they worked perfectly for a while - then recently It stopped working on one of the games - and crashes IMMEDIATELY upon log in or shortly there after - I cant play the game on it at all. Ive updated game, cleared appdata, updated drivers, and even FACTORY RESET. NOT FIXED. Ive contacted the game - they cant find an issue on their end - I've contacted Microsoft - they cant find a problem - Ive contacted DELL they tried to help - I even paid the $99 for additional software support and after 3 hours they say I need to send it in bc its still w/in warranty. Im extremely disappointed because a friend TOLD ME NOT TO GET AN ALIENWARE LAPTOP but i didnt listen - hopefully sending it in fixes the issue or thats $3000 down the drain.

$2399.99
2 reviews
Alienware x17 R2 17.3" 480Hz FHD (Intel 12th Gen Core i9-12900H, 64GB DDR5 RAM, 4TB PCIe SSD, NVIDIA GeForce RTX 3070 Ti 8GB) RGB Backlit Gaming Laptop, WiFi 6E, Thunderbolt 4, HD Webcam, Win 11 Home
  • Brand: Alienware
  • Model: Alienware x17 R2
  • Screen: 17.3 Inches Inches
  • Processor: 2.5 GHz core_i9
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Recent Reviews
Amazon Customer (Verified Purchase)
5.0 out of 5 stars Great service

This time, everything was perfect. More than 5 stars service. Thank you 😊