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Frequently Asked Questions

How is the 40GB RAM configured, and what are the benefits?
The laptop comes with 40GB of DDR4 RAM installed. According to the specifications, this is achieved using two separate 512GB SSDs, which separates the system and storage drives. This configuration is designed to improve system stability, file management, and multitasking performance compared to a single-drive setup.
What does the 'Military Grade' or MIL-SPEC 810H testing mean for this laptop?
The laptop has been tested to meet MIL-STD-810H requirements. This means it has undergone a series of environmental tests for durability, assessing its resistance to factors like shock, vibration, humidity, and extreme temperatures, making it suitable for rugged business use.
Can this laptop support multiple external monitors, and how?
Yes, it can support up to three external monitors simultaneously. This is achieved using the HDMI 2.1 port and the two USB-C 3.2 Gen 2 ports, which support DisplayPort 1.4. Each external monitor can support a maximum resolution of 4K (3840x2160) at 60Hz without requiring a docking station.
What is the warranty coverage for the upgraded components?
The laptop has been resealed by the seller to upgrade the memory and SSD. These upgraded components (the 40GB RAM and dual 512GB SSDs) are covered by a three-year warranty from Issaquah Highlands Tech. All other original components retain the manufacturer's standard one-year onsite warranty.
What are the 'Always On' and AI features mentioned for connectivity and conferencing?
One of the USB-A 3.2 Gen 1 ports is 'Always On,' meaning it can charge devices even when the laptop is asleep or powered off. For conferencing, AI features on the 1080p webcam help limit ambient noise during calls, and multiple audio settings allow you to tune the conference audio to your specific environment.

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