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Frequently Asked Questions

Is the 500GB of extra storage built into the laptop or is it separate?
The 500GB is a separate external hard drive included in the accessory bundle. The laptop itself has a 1TB NVMe M.2 SSD installed internally.
What is the actual battery life I can expect?
The laptop has a 42Wh battery. The description states up to 11 hours, while the detailed specifications list up to 9 hours. Real-world use will vary based on settings and tasks.
Does the USB-C port support video output or charging?
No, the USB-C 3.2 Gen 1 port is for data transfer only. It does not support video output or charging the laptop. You must use the dedicated power connector for charging and the HDMI 1.4b port for external video.
What specific accessories are included in the HubxcelAccessory bundle?
The bundle includes wireless earbuds, a USB extension cord, an HDMI cable, a mouse pad, a wireless mouse, and the 500GB external hard drive.
What is the difference between the advertised 10 cores and 12 threads of the Intel i5-1235U processor?
The Intel Core i5-1235U has 10 physical cores (2 Performance-cores and 8 Efficient-cores) that allow 12 simultaneous processing threads via Intel's Hyper-Threading technology on the Performance-cores, improving multitasking efficiency.

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