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Frequently Asked Questions

What is the actual internal storage capacity, and what does the 2.5TB total include?
The laptop has a 2TB NVMe M.2 SSD installed internally. The advertised 2.5TB total includes this 2TB SSD plus a separate 500GB external hard drive that is included in the bundle.
Does the USB-C port support video output or charging?
No, according to the specifications, the USB-C 3.2 Gen 1 port supports data transfer only. It does not support video output or charging the laptop.
How much RAM is soldered, and is it user-upgradable?
The product details specify 40GB of DDR4-3200 RAM. The configuration is not standard for a single module, suggesting part of it may be soldered. The listing does not provide explicit information on user-upgradability.
What specific accessories are included in the HubxcelAccessory bundle?
The bundle includes wireless earbuds, a USB extension cord, an HDMI cable, a mouse pad, a wireless mouse, and the 500GB external drive mentioned in the storage total.
What is the expected battery life under normal use?
The specifications list two figures: the description states 'up to 11 hours,' while the product details list an average battery life of 11 hours. The technical battery capacity is a 42Wh 3-cell Li-ion battery.

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