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Customer Reviews

4.5
Based on 629 reviews
Wilson Score: 87.4
5 ★
66%
4 ★
23%
3 ★
7%
2 ★
2%
1 ★
2%

Recent Reviews

Verified Purchase
3/28/2020
5.0 out of 5 stars Sleek, Lightweight, & GREAT for gaming (Roblox)
By Marie June
This sleek, lightweight, slim design, & EXCELLENT for adults, but even better for kids. My daughter is 13 and had been using MY verrrryyyy expensive huge HP Touch-Screen laptop. I bought her this for completing class assignments, to download her apps f/ Google Play Store on this laptop so I stop being over-crowded with HER stuff on my device, lol. I wasn’t expecting ‘much’, yet when it arrived & we were about to open it up, we were both wondering if we made a mistake by DECLINING the “Professional Master Setup”...which quickly we turned this fabulous chrome book on to see that we saved loads by not purchasing that- simply bought laptop as-is brand new, and had it up & running in seconds.I literally am jealous, and find myself using HER laptop instead of my big expensive one, LOL. This is the 2020 Version & is flawless. Crystal clear screen, touch is easy, super simple to begin downloading her favorite apps (Roblox, Hulu Live, Netflix, TikTok, Skype, etc). She tried out the camera/video with me & I could see the clear screen w/ no lag. I am DEFINITELY gaving a serious case of ‘FOMO’ (fear of missing out) & am eager to purchase my very own exact laptop.I had never heard of this brand as a contender, but I’m thoroughly satisfied with all of the features- especially how long the battery lasts. It’s wonderful.I highly recommend this sleek, modern, easy-to-use chrome book laptop. :)
78 people found this helpful
Verified Purchase
9/22/2020
5.0 out of 5 stars For a college purchase
By bershell H
The media could not be loaded. Its a great laptop. I bought for the purpose of attending my online classes in college overall its works great if you need to sign documents via email with a stylus pen. However I didn't know that my Chromebook wasn't compatible with my campus software lockdown browser. (**respondus- webcam/mic software for all of my online exam taking**).
3 people found this helpful

Frequently Asked Questions

What is the specific model of the NVIDIA graphics card and how much dedicated memory does it have?
This laptop is equipped with an NVIDIA GeForce RTX 5070 dedicated graphics card, which features 8 GB of GDDR7 video memory.
Is the Windows 11 installation the Pro version, and what are the physical dimensions and weight of the laptop?
Yes, it comes with Windows 11 Pro. The laptop measures 14.24 x 10.37 x 0.7 inches and weighs 4.51 pounds (approximately 4.93 pounds as listed in product details).
What are the exact specifications of the processor, including its core count and maximum clock speed?
The processor is an Intel Core Ultra 9 275HX. It has 24 cores and 24 threads, with a base clock of 2.7 GHz and a maximum turbo frequency of up to 5.4 GHz.
What type of wireless connectivity does this laptop support?
It supports the latest Wi-Fi 7 standard (802.11.be) with 2x2 BE 160MHz capability, along with Bluetooth 5.4 for peripheral connections.
Does the laptop include a built-in webcam for video calls, and what security feature is mentioned?
Yes, the laptop includes a webcam that supports facial recognition for secure login via Windows Hello, as indicated by the 'Security Features: Facial recognition' specification.

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  • Brand: Alienware
  • Model: Dell Alienware M18 R2 Laptop
  • Screen: 18 Inches Inches
  • Processor: Intel
  • GPU: NVIDIA GeForce RTX 4080
  • RAM: 32 GB DDR5
  • Storage: 1 TB SSD
Recent Reviews
Θεός (Verified Purchase)
5.0 out of 5 stars Highly Under Rated Laptop!

I've tried just about every name brand laptop in this category (gaming laptops) and this was the only one (Alienware) that I did not try. The reason I didn't try was because of all the not-so-great reviews and how the cons were just simply not 'acceptable' for 2024. After much trial and tribulation, I figured I had nothing left to lose except to not try this brand. Well low and behold! This laptop was PERFECT for me! I wanted a portable AND capable Beast and this fit the bill PERFECTLY! It maybe a little chunky for people who don't eat meat or work out, but for me it was a very acceptable compromise for what I was looking for in a laptop (a consistent gaming experience whether at home or abroad). It plays all my games at max settings without any problems at all. Others I've had always ended up throttling themselves (despite being 'higher spec'd' than this one) and either stuttered or over-heated to the point it would lock up or shut down. This laptop might get a little 'loud' but it never over heats, never shuts down, and to my surprise, never throttled, not even once. I bought a laptop backpack for this laptop here in Amazon (just look up backpacks for 18.4" laptops). It works PERFECTLY for my needs. Tech Support is practically built right into this machine too. Most questions I had about anything was easily found with the included software packages. I have no regrets with this purchase and can easily recommend this to people who want a great laptop and a Beast without all the marketing and fluff (and failures) of the other 'Top Tier' or 'Higher Spec'd' laptops out there (looking at you ASUS and LENOVO). Oh wait, I do have one regret, and it's that I didn't get this sooner and let my own bias and the bias of other laptop 'Professional Reviewers' sway me away from this brand early on during my searches for the PERFECT laptop for ME.

Amazon Customer (Verified Purchase)
1.0 out of 5 stars PLEASE READ THE NEGATIVE REVIEWS BEFORE PURCHASE - I REGRET IT...

UPDATE 7/11/2025Well I didnt think it could get much worse. After LOTS of back and forth - Dell suggested they cover labor and I cover parts. I agreed while still maintaining the images they sent me were NOT of my laptop. I paid $200 plus to cover repairs. Then had to wait additional weeks to get the machine back because a part was on back order.When I got the machine back the packing slip showed they replaced the LCD and the palm rest. I started it up - the screen flickered a few times - then the ALIENWARE logo wouldn't come on when booted. Sighs - I reached out to Dell again explaining the NEW problems and sent them a video of my actual machine demonstrating the NEW problems and pointing out how the machine in the photos they sent was not the same machine as mine- they agreed to send someone to replace the motherboard and LCD again.At that time I was told the differences in the photos were because a part on my laptop was missing - nope not true just a cover - because later pointed out 5 differences between my machine the machine in the photos.The kind tech came to my house did his job - left my house - and guess what now NVIDIA driver doesnt work at all - no video card works no sound card - its a gaming pc but im stuck using the intel processing because the NVIDIA drivers arent working.Lol I reach out to dell ADVANCED RESOLUTIONS mind you again - explaining the NEW problems and asking for a replacement. They refused to send a replacement but offered me a box to send the machine back to them....I told them I simply dont trust their Colorado Depot because they scammed me by sending fake photos and having me pay $200 for unnecessary repairs. I let them know they can send a NEW tech to my home to work out ALL of the machines problems - and requested a refund based on the fake images and unnecessary repairs.I also let them know if that was an unacceptable resolution - they should escalate this issue to their legal department - Im a practicing attorney - Ive been licensed in California for many years so if i have to sue - at least i wont have crazy legal fees.I'll provide another update.UPDATE- If I could give negative stars I would. After sending the device into customer service - no motherboard issue - instead they're claiming the LCD screen was cracked along with the palm rest and the back of laptop - consistent with a fall....ummm nope never dropped its super heavy and stays on a desk all day. Basically a scam - they want $350 to fix that stuff on a 6 month old laptop. I'm currently talking with customer service to see if someone DROPPED it upon after delivery - I cant possibly be responsible for damage during shipping as THEY PROVIDED SHIPPING LABEL and I'm assuming insurance. I regret purchasing the device and the customer service is HORRIBLE because NOTHING is wrong with the device they are making up issues to make money - AVOID AVOID AVOID AVOID....READ THE REVIEWS - BELIEVE THE REPORTED ISSUES. I may have a motherboard issue after only a few months of use. I bought this laptop to play TWO games - both are web based and they worked perfectly for a while - then recently It stopped working on one of the games - and crashes IMMEDIATELY upon log in or shortly there after - I cant play the game on it at all. Ive updated game, cleared appdata, updated drivers, and even FACTORY RESET. NOT FIXED. Ive contacted the game - they cant find an issue on their end - I've contacted Microsoft - they cant find a problem - Ive contacted DELL they tried to help - I even paid the $99 for additional software support and after 3 hours they say I need to send it in bc its still w/in warranty. Im extremely disappointed because a friend TOLD ME NOT TO GET AN ALIENWARE LAPTOP but i didnt listen - hopefully sending it in fixes the issue or thats $3000 down the drain.

$2399.99
2 reviews
Alienware x17 R2 17.3" 480Hz FHD (Intel 12th Gen Core i9-12900H, 64GB DDR5 RAM, 4TB PCIe SSD, NVIDIA GeForce RTX 3070 Ti 8GB) RGB Backlit Gaming Laptop, WiFi 6E, Thunderbolt 4, HD Webcam, Win 11 Home
  • Brand: Alienware
  • Model: Alienware x17 R2
  • Screen: 17.3 Inches Inches
  • Processor: 2.5 GHz core_i9
  • GPU: Dedicated
  • RAM: 64 GB DDR5
  • Storage: 4 TB SSD
Recent Reviews
Amazon Customer (Verified Purchase)
5.0 out of 5 stars Great service

This time, everything was perfect. More than 5 stars service. Thank you 😊