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Frequently Asked Questions

What is the actual processor model and how many cores does it have?
This laptop uses a 12th Gen Intel Core i5-1235U processor. It has 10 total cores (12 threads) with a maximum turbo frequency of up to 4.4 GHz.
Can I connect an external monitor and what resolution does it support?
Yes, you can connect one external monitor via the HDMI 1.4b port. It supports an external display resolution of up to 4K (3840x2160) at 30Hz.
What does 'Windows 11 Home in S mode' mean and can I change it?
S mode is a restricted version of Windows that only allows app installations from the Microsoft Store. You can switch from S mode to the full Windows 11 Home for free, but you cannot switch back to S mode afterward.
What are the warranty terms for the upgraded components?
The upgraded 16GB RAM and 1TB SSD have a 3-year warranty from Issaquah Highlands Tech. All other original components retain the manufacturer's standard 1-year warranty.
What ports are available on this laptop?
It includes one USB-C 3.2 Gen 1 port, one USB 3.2 Gen 1 port, one USB 2.0 port, an HDMI 1.4b port, a headphone/microphone combo jack, and an SD card reader.

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