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Customer Reviews

4.8
Based on 20 reviews
Wilson Score: 77.8
5 ★
66%
4 ★
23%
3 ★
7%
2 ★
2%
1 ★
2%

Recent Reviews

Verified Purchase
3/29/2025
5.0 out of 5 stars Win 11 Problems and solutions
By B. Jones
not sure what to do, computer refuses to boot without giving microsoft personal information. Use Fn F12 and boot with Rufus USB. Rufus allows re-installation of windows 11 without creating an online account. Also the wifi driver has to be downloaded on another machine and transferred via USB drive to the laptop and installed. The laptop itself is awesome. The 16gb of ram is soldered in and no expansion slot. It is dual channel ram and should be adequate for most users. I would still have liked to be able to put 32gb of ram in this laptop. Also the hard drive is upgradeable to 2tb. Just replaced the 512gb M.2 with a Sabrent 2tb drive and works great.
6 people found this helpful
Verified Purchase
11/26/2025
1.0 out of 5 stars Do not buy, unless you want to purchase another copy of Windows.
By Jon Powell
After a few months of using the laptop, the screen gets a watermark to activate windows. I try, it says my windows product ID is not for the version installed on my laptop. I tried to contact customer service, only available via website. I get one phone call, left a message that sounded like he was behind a jet engine on take off. Then an email stating my service request was cancelled, call some 800 number and start over.Worst customer service ever.After fighting with Artificial UNintelligence, the rude lady who spoke way too fast for someone trying to get a message across with a heavy ESL accent put me on hold, then withiur explanation, I am on with automated Microsoft support, which referred me to a website. A website that couldn't help me.Buyer remorse, for sure. Fool me once, shame on you. Last Lenovo product I will buy. I will recommend everyone I meet against Lenovo. I haven't even met you, I recommend against Lenovo.
2 people found this helpful

Frequently Asked Questions

Is the laptop's memory soldered on or upgradeable?
The memory is 16GB of LPDDR4 RAM, which is a low-power, soldered type of memory. It is not user-upgradeable after purchase.
What is the purpose of the coaxial plug on this laptop?
The coaxial plug is the power jack for the included 65W AC adapter. It is not an audio or video input for connecting to a TV or other coaxial devices.
Does the USB-C port support connecting to an external monitor?
Yes, the single USB-C 3.2 Gen 1 port supports DisplayPort 1.4, allowing you to connect an external monitor. It also supports data transfer and power delivery.
The description mentions the box may be opened. What exactly is modified?
The seller states the original package may be opened to install upgrades to meet the advertised specifications (16GB RAM, 512GB SSD). The modified unit is professionally tested and resealed before shipping.
What is the color gamut coverage of the touchscreen display?
The 15.6-inch IPS touchscreen covers 45% of the NTSC color gamut, which is a standard range for entry-level to mid-range laptops, not a wide-gamut display used for professional color work.

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Nicholas (Verified Purchase)
5.0 out of 5 stars Rocky setup, but end result was worth it

The media could not be loaded. When I first booted this laptop up, it presented me with a "defaultuser0" account that I didn't know the password to. I completely wiped this laptop's SSD and reinstalled Windows to play it safe, and after that it worked like a charm with regular setup. I did have to find drivers online for the touchpad afterward though.Getting at the SSD to do all of this was thankfully pretty easy, since the bottom panel was removable with a few tiny screws. I noticed that there is only a single slot for RAM in there, but it isn't soldered on so I was able to upgrade it with a 16 gig stick at least. The N97 is no gaming powerhouse but it plays some older titles still, and the laptop works great for work like emails and browsing the internet.

Romaine (Verified Purchase)
4.0 out of 5 stars Good Stuff

Its good runs fast and has space, works for school