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Frequently Asked Questions

What is the actual processor model and how does it compare to an Intel i9?
This laptop uses an Intel Core Ultra 7 255H processor with 16 cores. The marketing copy states its performance is greater than an i9-13900H, which is a high-performance laptop CPU from the previous generation, indicating this Ultra 7 offers strong multi-core efficiency.
How is the warranty handled since the memory and SSD were upgraded?
The upgraded 16GB DDR5 RAM and 1TB SSD are covered by a 3-year warranty from Issaquah Highlands Tech. All other original components retain the manufacturer's standard 1-year warranty.
What are the specific capabilities for connecting external monitors?
You can connect up to three external monitors simultaneously without a docking station: one via the HDMI 2.1 port and two via the Thunderbolt 4 ports. Each supports 4K resolution at 60Hz.
What does 'AI PC' refer to in this model, and what specific AI features does it have?
The 'AI PC' designation refers to the Intel Core Ultra processor's integrated AI capabilities. Specific features include the ASUS AiSense camera for video calls, Two-Way AI Noise Cancelation for microphone and audio, and Windows 11 Copilot for system-level intelligent assistance.
Is the 18-hour battery life a tested claim, and what are the laptop's exact dimensions and weight?
The product details list an average battery life of 18 hours. The laptop weighs 2.82 pounds and measures 12.3 x 8.67 x 0.59 inches, making it a highly portable device.

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