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Frequently Asked Questions

What is the actual processor model and how many cores does it have?
This laptop is equipped with an Intel Core Ultra 7 255H processor, which has 16 cores. The specifications confirm it is a 16-core CPU.
Can I connect multiple external monitors, and what are the requirements?
Yes, you can connect up to three external 4K monitors at 60Hz simultaneously using the HDMI 2.1 and two Thunderbolt 4 ports, without needing a docking station.
What is the warranty coverage for the upgraded memory and SSD?
The upgraded 16GB RAM and 1TB SSD are covered by a three-year warranty from Issaquah Highlands Tech. All other original components retain the manufacturer's standard one-year warranty.
What type of RAM is installed and what is its speed?
The laptop comes with 16 GB of LPDDR5 RAM installed, which operates at a speed of 7467 MHz.
What are the specific features of the webcam and microphone for video calls?
It includes an FHD IR webcam with a physical privacy shutter and Windows Hello for secure login. The AiSense camera and Two-Way AI Noise Cancelation use deep learning to enhance your appearance and reduce background noise from both the microphone and speakers during calls.

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