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Frequently Asked Questions

Is the processor in this laptop an Intel or AMD chip?
No, it uses a Qualcomm Snapdragon X Elite processor, which is an ARM-based chip. The specifications state it outperforms an Intel Core i7-1355U and is designed for better battery life and AI acceleration.
What is the actual resolution and refresh rate of the touchscreen?
The 13.8-inch PixelSense touchscreen has a 2K+ resolution of 2304 x 1536 pixels and supports a refresh rate of up to 120Hz for smoother motion, with a peak brightness of 600 nits.
How does the warranty work since the SSD was upgraded?
The laptop has a split warranty. The upgraded 1TB SSD is covered by a 3-year warranty from Issaquah Highlands Tech, while all other original components retain the manufacturer's standard 1-year warranty.
What ports are available for connecting monitors and peripherals?
It includes two USB-C (USB4) ports, one USB 3.2 Gen 1 port, a Surface Connect port, and a headphone/microphone combo jack. The USB-C ports support connecting an external monitor at up to 4K resolution at 60Hz.
What specific AI and security features are included?
As a Copilot+ PC, it features a dedicated NPU for local AI tasks, Windows Studio Effects for video calls, Windows Hello face authentication, and automatic Live Captions. The security is built-in with protections for data both online and in person.

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