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Customer Reviews

4.2
Based on 30 reviews
Wilson Score: 67.2
5 ★
66%
4 ★
23%
3 ★
7%
2 ★
2%
1 ★
2%

Recent Reviews

Verified Purchase
12/12/2024
1.0 out of 5 stars Worked until it didn't. Beware this company.
By MDMorash
This laptop worked great for the few weeks that I had it. Then one day it didn't power on or show any signs of life at all. Went through all the trouble shooting with Lenovo to no avail. I'd love to be able to give this laptop five stars, but I can't. Sorry. No reflection on the seller though. They have been too notch so far.Update 12/18/24: I have returned the laptop. They have received the laptop. I have heard nothing from them, not even an acknowledgement that they have received the item. Return paperwork says contact them via email but there is no email address. Try to reach them through Amazon and only get that scrappy AI "customer service" thing. Also, weirdly, I purchased the computer from IST Computers, but the return goes to a different company DuoDuo. Stranger and stranger.Update 12/23/24: They have had the computer back for six days with no refund or communication. They don't respond. They have both the computer and my money. So, I've had to contact my bank to start charge back procedures.It appears that my final update did not get posted, so here it is. I was contacted by the company after posting the 12/23/2024 update and contacting my bank. The email explained that it takes time to check the returned item for refund. I reminded them that they'd had the laptop for almost a week, and the issue is it will mit power on. Press the power button and see. The refund was issued shortly after that and Amazon notified me of it on 12/24/2024.
14 people found this helpful
Verified Purchase
8/22/2023
5.0 out of 5 stars Shocked!
By James
I didn’t know what to expect from a $1300 “gaming” laptop, but wow, this thing surprises me every day! For reference, I have the “i7” model with 32gb ddr5 ram, RTX3060, 1tb m2 SSD, and it plays Star Citizen (an absolute resource hog) at 60fps in heavily populated areas… it handles every AAA title, video editing, anything you can throw at it. Well worth the money!
7 people found this helpful

Frequently Asked Questions

What is the exact model of the dedicated graphics card and how much video memory does it have?
This laptop is equipped with an NVIDIA GeForce RTX 5060 dedicated GPU featuring 8 GB of GDDR7 video memory.
How many external monitors can this laptop support and at what maximum resolution?
It can support up to three external monitors simultaneously via its HDMI, USB Type-C, or Thunderbolt 4 ports, with a maximum resolution of up to 8K at 60Hz without requiring a docking station.
What specific features does the 16-inch OLED display have for gaming?
The 16-inch WQXGA (2560x1600) OLED display has a 165Hz refresh rate, a sub-1ms response time, NVIDIA G-SYNC support to eliminate screen tearing, and DisplayHDR True Black 1000 certification for a high contrast ratio of 1,000,000:1.
What is the battery capacity and what charging options are available?
The laptop has an 80Whr battery. It supports up to 245W rapid charging with the included adapter and is also compatible with 140W USB-C charging for everyday use.
What is the warranty coverage for the upgraded memory versus the rest of the components?
The upgraded 32GB DDR5 RAM is covered by a three-year warranty from Issaquah Highlands Tech, while all other original components retain the manufacturer's standard one-year warranty.

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Jason M. (Verified Purchase)
5.0 out of 5 stars Good So Far!

I heard mixed reviews on this. I took a chance and it's only been 2 weeks, but so far so good. The Alienware software takes about 10 to 20 seconds to load when first opening it. after that 5-10. The back end got flack for being too big. But Who is really carrying around a 16 inch gaming laptop. Keys feel great. RGB is good. Keys are clear and not blinding like most RGB backlits. Design is good imo. feels premium. Cam is decent. Touch pad is smooth. Display is nice, all text is clear and colors are good. I heard many people complaining about the brightness levels. But in a dark room I actually turn the brightness down. And in my home with normal outdoor light coming in, I have no issues with the brightness. 2 usb 2 usb c, this is the only downside. in my opinion. I wish there was one more. I do like there are no cables coming from the sides. All ports in back. Cleaner desk look. will update if I have any issues.

Cajun (Verified Purchase)
1.0 out of 5 stars Do not buy this laptop!!!

This laptop is a GIANT waste of money. It didn't last for 2 weeks before the system stopped charging itself and shut down. I had to return it without being able to remove my data. I am VERY disappointed with this product and purchase.