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Customer Reviews

4.1
Based on 485 reviews
Wilson Score: 78.3
5 ★
66%
4 ★
23%
3 ★
7%
2 ★
2%
1 ★
2%

Recent Reviews

Verified Purchase
6/26/2025
1.0 out of 5 stars Lousy, lousy, LOUSY customer service
By Anne W
I am absolutely LIVID!I paid for a laptop that will not work and they won't let me send it back, I've been trying to contact them for a half hour on the circus ride they are sending me on via voice mail, and I could spit nails right now.Update: After 2 hours of dealing with the HP runaround (including waiting 10 minutes between them answering in the chat, I found out how to contact Amazon. The customer service was really helpful and really fast! They contacted the seller and I expect a return label within 24-48 hours. I will update as events unfold.I would still like to have this laptop setup, but only a working one, please.Update: After four days, I still had not received a return label so I had to contact Amazon again. While I was on the chat with them, I finally received the label. So that was good. What is not good is that my entire business is still on hold because it is going to take two weeks for me to get a refund on this computer than I need to work on my business and fulfill my obligations. I am not very happy as this makes my business take a big hit. I do not anticipate buying from this seller again. I am disappointed that my money will take so long to be refunded by whoever has it. I will update once again when I have more news.
38 people found this helpful
Verified Purchase
1/9/2026
5.0 out of 5 stars Very great laptop for working from home
By Lyxi
This was a great purchase. The screen size was larger than expected and great quality. It was a very fast and easy set-up. The speed of the Internet with the wifi boost is crazy. I didn't realize how bad my old laptop was until I got this and all of my work from home headaches went away. I haven't tried the battery life honestly as I use it for work so it does stay plugged in. But, by far a very great investment and very great value for the cost.
3 people found this helpful

Frequently Asked Questions

What is the maximum RAM and storage this laptop can be upgraded to?
According to the specifications, this laptop supports up to 64GB of RAM and up to 4TB of PCIe M.2 SSD storage, though the specific configuration you are viewing comes with 32GB of RAM and a 1TB SSD.
What are the brightness and color gamut of the display?
The 15.6-inch FHD IPS display has a brightness of 250 nits and covers 45% of the NTSC color gamut.
Does this laptop have a dedicated graphics card?
No, this model uses integrated AMD Radeon Graphics. It does not include a separate, dedicated graphics card.
What specific ports are available on this HP 255 G10?
It includes two Superspeed USB Type-A ports, one Superspeed USB Type-C port, one HDMI port, and one headphone/microphone combo jack.
What is the difference between Windows 11 Pro and the standard Home version on this laptop?
Windows 11 Pro includes all features of Windows 11 Home, plus enterprise-grade security, management tools like single sign-on, and enhanced productivity features such as remote desktop functionality.

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