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Customer Reviews

3.8
Based on 66 reviews
Wilson Score: 64.5
5 ★
66%
4 ★
23%
3 ★
7%
2 ★
2%
1 ★
2%

Recent Reviews

Verified Purchase
11/25/2023
5.0 out of 5 stars I like this computer -- a whole lot!
By HapCabbage
I like the computer -- a whole lot! It's got double the storage and double the RAM compared with my 5-year-old one, and a nice fast processor. Because the drive is solid-state, it boots up in mere seconds. And it got here when they said it would, so no problem there, either. I haven't tried the tech support, so I can't comment on that.But...I'm not completely onboard with Windows 11, though: there were things I could do on Windows 10 that are not possible on 11 (having each active task show up as a separate button on the taskbar, for instance). But I can't blame that on HP, or on Computer Upgrade King. So, yeah, I give the computer 5 stars.>>> And now, a little update (a couple of months later) about an update: Apparently I wasn't the only one who wasn't thrilled with how Windows 11 was displaying buttons on the taskbar. Windows did an update, and the update solved the problem. So now I like the computer (still a whole lot!) and I'm fine with Windows 11 too. Count me a happy camper!
23 people found this helpful
Verified Purchase
1/10/2025
1.0 out of 5 stars DO NOT BUY!!!!!
By Rachel Slaughter-Thury
Let me save you the headache: DO NOT buy an HP laptop or buy from this seller. Mine crapped out after just four measly months, and the experience has been nothing short of a nightmare. I thought HP was a reputable brand and that it was safe to buy this laptop from Amazon. I was wrong.I used this laptop daily for four months and it worked fine until I suddenly got a blue screen that said boot device not found. It was not dropped, there was no damage or any new downloads or changes to the laptop. When I reached out to HP for support they said the seller upgraded the product and thus voided the warranty so HP wouldn't help me. When I reached out to the seller they never responded. I've tried for over a month to get any type of response from them and I have gotten nothing but silence. Amazon refuses to help, I bought an Asurion protection plan and they refuse to help. So this has been an absolute waste of almost $1,000.I cannot stress enough - DO NOT BUY THIS PRODUCT - it will only lead to a headache. I recommend going to a brick-and-mortar store so that if something happens there is some actual accountability because you won't get that with Amazon, HP or PCOnline Us.If you want a laptop that will die on you without warning and a seller that couldn’t care less about your problems, then by all means, choose this laptop. But if you have any sense, take your hard-earned cash and invest it in a brand that actually stands behind its products. This was my first and last foray into the HP world, and I advise anyone reading this to steer clear. Save yourself the hassle and frustration!
5 people found this helpful

Frequently Asked Questions

What is the specific model of the Intel processor and how many cores does it have?
This laptop uses the 13th Generation Intel Core i7-1355U processor, which features 10 total cores (12 threads) with a base frequency of 1.20 GHz and can reach up to 5.0 GHz with Turbo Boost.
Is the 64GB of RAM user-upgradable, and what type and speed is it?
The memory is 64GB of DDR4 SDRAM running at 3200 MHz. The product details do not specify if the RAM is soldered or user-upgradable, but it has been upgraded from the base configuration by the seller.
What are the exact video outputs and USB ports available on this model?
For connectivity, it has one USB 3.0 Type-C port, two USB 3.0 Type-A ports, one HDMI port, and one headphone/microphone combo jack. There is also one additional USB 2.0 port listed in the technical specifications.
What is the peak brightness of the touchscreen display?
The 15.6-inch FHD IPS touchscreen has a peak brightness of 250 nits and features an anti-glare, micro-edge design.
Does this laptop come with a dedicated graphics card or integrated graphics?
It uses integrated Intel Iris Xe Graphics. This is not a dedicated GPU but is the integrated graphics solution included with the Intel i7-1355U processor.

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