Pavilion 15.6" HD Touchscreen Anti-Glare Laptop, 16GB RAM, 1TB SSD Storage, Intel Core Processor up to 4.1GHz, Up to 11 Hours Long Battery Life, Type-C, HDMI, Windows 11 Home, Silver

After a day of use the battery went dead while in sleep mode, when I went to turn it back on it went in to bitlocker recovery mode and would not reload Windows. Idk if that's a windows 11 problem or the computer itself

The laptop arrived with a defective display. It looked bleached out and blu-ish. My IT professional husband and I spent over an hour troubleshooting determining it was a hardware issue, not a software issue. I then got on with Amazon chat because I wanted to replace (not return) it and there was no option to do that. I had two reasons: I paid with a one-time use BNPL card and that's a pain to get re-financed, and the price had gone up since I purchased it. Amazon said I'd have to go through HP for that.I initiated contact with HP support the 17th. I was of course put through the line of questioning to prove it was a hardware issue, including sending photos. Fine. Then I was told it was eligible for replacement and told it would be passed to that department. I left the chat open for the next 10 hours and silence. Then I got emails from another guy asking for photos and info. Ok. Sent that.Then I got more emails, more chats from different agents who clearly didn't know what was going on. Finally yesterday, the 21st, I got back on with chat a fourth time to ask what was going on. I was told by some doofus with a 66% customer service rating that they actually won't do a replacement even though 2 agents had already told me they would. At this point, I had enough. I got back on with Amazon chat and got a refund. Shipped it back to Amazon returns last night.Then this morning, I woke up to notification that HP was shipping me packing materials to send the thing in for a repair which would take 2-3 weeks and I explicitly stated I did not want to do. Seriously THE WORST customer service ever. I have dealt with foreign companies that don't even speak English and had far better customer service than I got from HP. What a joke. Avoid this product unless you want to risk having to deal with their horrible support. I will never be buying HP anything again. Garbage.I needed this laptop because I have a broken tailbone and need to be able to work from bed. Two weeks after ordering this and I still have no laptop. Great.Oh, the laptop also has a clacky cheap plastic keyboard and the track pad is on the left and awkward.