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Frequently Asked Questions

What specific AMD Ryzen 5 processor is in this laptop and how does it compare to the Intel i7 mentioned?
This laptop uses the AMD Ryzen 5 7530U processor. It has 6 cores and 12 threads, with a base clock of 2.0 GHz and a maximum boost clock of 4.5 GHz. The marketing claim that it 'outperforms i7-1165G7' refers to the 11th generation Intel Core i7-1165G7, suggesting this newer AMD chip offers better performance in this configuration.
Does the included Microsoft Office 2021 require a subscription or is it a permanent license?
The laptop comes with a pre-installed, perpetual license for Microsoft Office 2021, which includes Word, Excel, PowerPoint, and Outlook. This is a one-time purchase version, not a subscription-based service like Microsoft 365, so it does not require ongoing payments.
What are the exact video output capabilities via the USB-C and HDMI ports?
The USB Type-C 3.2 Gen 1 port supports data transfer at 5 Gbps but is not specified to support video output or charging. The HDMI 1.4b port supports video output up to 1080p resolution. For external display connectivity, you should primarily use the HDMI port.
What is the 'WOWPC Recovery USB' and how do I use it?
The WOWPC Recovery USB is a physical USB drive included with the laptop. It allows for a one-click system restoration to factory settings in the event of a major software crash, error, or if you wish to wipe the device. It provides a recovery method outside of the laptop's internal storage.
Is the RAM user-upgradable, and what is the maximum supported?
Yes, the memory is user-upgradable. The specifications state the system supports 'Up to 64GB DDR4-3200 MHz RAM.' This specific configuration comes with 32GB installed, leaving room to add more if needed, assuming the laptop has an available memory slot or replaceable modules.

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