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Frequently Asked Questions

The title says 128GB RAM and 8TB SSD, but the specifications list up to 64GB RAM and 2TB SSD. What is the actual configuration I will receive?
You will receive the configuration detailed in the specifications: up to 64GB of DDR4 RAM and a 2TB SSD. The title's higher numbers are likely for marketing visibility, but the product details and specs confirm the laptop's maximum supported and installed hardware is 64GB RAM and 2TB SSD storage.
Can the USB Type-C port be used to charge the laptop or connect an external monitor?
No, according to the port specifications, the single USB Type-C 3.2 port is for data transfer only. It does not support charging the laptop or video output to an external display. You must use the dedicated AC Smart pin for power and the HDMI 1.4b port for connecting a monitor.
What is the purpose of the opened manufacturer's box mentioned in the description?
The original seal is opened by the seller to perform upgrades and quality testing. This allows them to install the advertised 64GB RAM and 2TB SSD into the base HP 250 G10 model, and then test the system to ensure it meets the listed specifications before shipping.
What specific features does the webcam have for privacy?
The laptop includes an HP HD 720p camera equipped with a physical privacy shutter. This is a manual shutter you can close to physically block the camera lens when not in use, preventing any unauthorized access.
Is the advertised Intel Core i7-1355U processor a 10-core CPU, and what does that mean for performance?
Yes, the Intel Core i7-1355U is a 10-core processor from the 13th generation. It consists of 2 high-performance cores and 8 high-efficiency cores. This design allows it to balance demanding tasks (handled by the performance cores) with everyday background activities (handled by the efficiency cores), aiming to provide strong multitasking capability and power efficiency in a lightweight laptop.

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