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Customer Reviews

4.2
Based on 116 reviews
Wilson Score: 76.3
5 ★
66%
4 ★
23%
3 ★
7%
2 ★
2%
1 ★
2%

Recent Reviews

Verified Purchase
6/5/2025
5.0 out of 5 stars Perfect at home PC
By Stefanie Adams
Great at home PC, easy set up, be sure to read the front of the box, it tells you what not to do when setting it up so that hat you don’t mess up the lifetime Excel/Word, it’s already installed so do not download the free trial. It’s quick, easy to use, perfect size, not heavy at all, good battery life, the added freebies we a nice touch. Excellent value for the cost, I would 100% recommend it.
29 people found this helpful
Verified Purchase
9/19/2025
1.0 out of 5 stars Lies
By P. Beast.
Do not buy from this seller.I received my new HP "Flagship 15.6" Laptop about 5 days after ordering. It arrived well packed and undamaged. That's where the good news ends.Charged her up and used it constantly for 4 days. I read about the crappy battery in the Amazon reviews, and its true never even got up to 4 hours charge time, no matter how I adjusted the settings. Confirmed, battery life claims of nine hours are just bogus. On the fifth day I attempted to turn my new computer on...nothing. Got in touch with HP service department ( they are as helpful as the can be in this situation) come to discover my 12 month warranty, only had 7 weeks left on original 12 month manufacturer's warranty. HUH?? This seller ordered these machines from HP and the warranty starts on the laptops when they are delivered to the seller. So 12 month warranty started in this sellers warehouse. Great. How does something like this happen?? I do not know. Remember this computer is one week old. But I'm just getting started, turns out this seller illegally upgraded the memory from the original of 8 GB to16 GB. WHAT?? Effectively nullifying the warranty completely. I was informed by HP service this kind of UPGRADE ON A COMPUTER THAT WAS NOT DESIGNED FOR IT CAN CAUSE MANY DIFFERENT FAILURES AND ISSUES INCLUDING OVERLOADS.Why would a third party seller do this?? I do not have an answer, just more questions. So I contacted Amazon and they are directing this third party seller to contact me via email. Supposedly within the next 48 hours.We will see, stay tuned for the finale. I will update. Today's date is 9/19/2025Update; Today is 9/24/2025, No response from 'Galaxy Express'. I contacted Amazon customer service and they sent another email to 'Galaxy Express and sent me a return label. Now I have to take the time out of my day to REPACK THIS CRAP-TOP take it to the UPS STORE AND SEND IT BACK. Then wait patiantly, for a response from this untrustworthy company.Stay tuned I will updte until resolution.
15 people found this helpful

Frequently Asked Questions

What is the actual internal storage capacity of this laptop?
The laptop has a 1TB PCIe NVMe M.2 SSD built in. The advertised 1.5TB total includes a separate 500GB external hard drive that comes as an accessory in the bundle.
What is the screen resolution of the 15.6-inch touchscreen?
The display has an HD resolution of 1366 x 768 pixels, which is standard for an entry-level HD panel, not Full HD (1920x1080).
Does the USB Type-C port support video output or charging?
No, according to the specifications, the single USB Type-C port is listed for data transfer only (5Gbps). It does not support DisplayPort Alt Mode for video or power delivery for charging the laptop.
What specific accessories are included in the HubxcelAccessory bundle?
The bundle includes rechargeable wireless earbuds, a USB extension cord, an HDMI cable, a mouse pad, a wireless mouse, and the 500GB external hard drive.
What is the battery capacity and expected life?
The laptop has a 3-cell, 41 Watt-hour (Wh) lithium-ion battery. HP estimates it can last up to 9 hours under typical usage conditions.

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4.0 out of 5 stars Review is for 18..5 inch model; not 15.7; good value for 18.5 model

I purchased two 18.5 inch model AX18, and it looks like my review is tied to a 15.6 inch model instead, as though perhaps I purchased two at a lower price point than intended? The value was outstanding for $400..00. My review is for the 18.5 inch model which is 11 x 17 by about 1 inches in total size. The huge trackpad gets in the way a bit, but it does work and is sensitive. It can be disabled. The very large screen is beautiful and true to color, and great for movies, albeit with weak and tinny speakers. The camera is really grainy, you will use your Logitec one that is much better in low light. The case is kind of twisty plastic, and keyboard has a kind of flimsy feel to it. However, it functions just fine.It is really quite fast. I am playing around with typical office apps, big spreadsheets and so far looks great. I will eventually attempt image and video editing. hoping this keeps up. A slightly rickety, fast, wonderful display old fashioned computer. I do find myself absently touching the screen as I’ve been so “touch screen” for the past few months, and no this is not a touch screen laptop.The power supply and plug are annoyingly “non standard”. 19V 2.1a output, the sorta cheapie 57 inch power cord and odd connector are a bit worrisome.