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Customer Reviews

4.1
Based on 374 reviews
Wilson Score: 77.8
5 ★
66%
4 ★
23%
3 ★
7%
2 ★
2%
1 ★
2%

Recent Reviews

Verified Purchase
12/30/2017
4.0 out of 5 stars I have had my current HP for 7 years and it has always performed nicely. I bought a Lenovo 3 years ago as ...
By Jeff S.
I decided to buy another HP to replace my current HP. When I started looking for a computer I was looking at metal chassis machines for durability. I travel a lot and use my computer on planes, trains, in coffee shops, malls, and sometimes in my office. I have had my current HP for 7 years and it has always performed nicely. I bought a Lenovo 3 years ago as a replacement because my HP was starting to slow down and I am impatient. The screen developed a line across it just after a year. Multiple screws fell out of the case and it started getting buggy. I switched back to my HP and it performed without any problems. The more I researched the more I went back to HP.When I received the package the outer box was undamaged but the original box the computer was packed in had significant damage and my first thought was I had to return it. The second thought was why would they ship a computer in a box with that much damage. I took pictures and prepared to return the computer. I travel a lot for work and do not spend much time in the United States and the next time I will be in the country is in June of 2018 so I thought if the computer works and is not damaged I will keep it. I took the computer out of the packaging and there were no visible signs of damage. I plugged it in and started it up and everything worked just like it should. Everything is tight with no scratches.The computer is light and looks like it has a metal chassis. It feels solid and not flimsy like some other brands. About 2 hours after I finished setting it up I stepped outside for a minute and my granddaughter pulled the computer off the table onto the hardwood floor. She did not get hit with the computer and my wife quickly moved her to another room and picked up my computer. She was afraid it was broken. After looking the computer over the only damage is to one of the corners. The computer is still solid, and works just fine. I am very happy with it and will look at HP again next time I buy a computer.I timed the battery life and with normal use with no gaming and only light video streaming it lasted more than 8 hours. I expect the time to go down some over time but if I get half the performance I got out of my old HP I expect the battery to last during most of my out of office time and during all but the longest flights.I only gave 4 stars because the damage done to the box. There were three items in the Amazon box when it arrived and this one was in the middle so it was not damaged in transit. It had to be damaged prior to shipping.
82 people found this helpful
Verified Purchase
5/5/2018
5.0 out of 5 stars very easy to use
By Geraldo
First, the keyboard is backlit. Press the F5 key and there you go. Honestly, this is a superb laptop, especially for me. It's fairly light weight, very easy to use, more storage than just about any human could use, a lot of great features. I would have loved to own this thing five years ago. There's nothing cheap or flimsy about it. I read other reviews about a noisy fan, but I'm not hearing it and my hearing is very good. Maybe it was a later improvement on the model? I don't know, but this thing is as silent as it gets. Seriously, this is a very nice computer. Yes, there is no DVD drive, but you can buy one to USB attach for less than $40, so that shouldn't be too big of a deal. And, oh yeah, a very good keyboard. Excellent key feel makes typing very comfortable.
18 people found this helpful

Frequently Asked Questions

What is the exact battery life I can expect from this HP laptop?
The specifications state a battery life of up to 7-8 hours under typical usage. The marketing copy mentions up to 9.5 hours, but the detailed technical specs provide the more precise 7-8 hour range.
Is the storage a 512GB SSD or a 1TB SSD? There is conflicting information.
The primary description and bullet points specify a 512GB SSD. However, the 'specs' and 'product_details' sections incorrectly list 1 TB SSD. The correct storage for this specific configuration is 512GB, as stated in the main overview.
Does this laptop have a full numeric keypad?
Yes, this 17.3-inch laptop includes a numeric keypad, which is listed in both the title and the bullet points as a feature for enhanced productivity.
What version of Bluetooth does this laptop support?
The connectivity details specify Bluetooth 5.4. One bullet point mentions Bluetooth 5.3, but the more detailed 'CONNECTIVITY & AUDIO' section confirms it is Bluetooth 5.4.
What is the actual weight of the laptop for portability?
The weight is listed as 4.9 pounds in the product details. The overview mentions a range of 4-4.9 lbs, with the specific item weight confirmed as 4.9 pounds.

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