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Frequently Asked Questions

What does 'customized configuration' mean for this laptop, and has the original box been opened?
This specific model has been upgraded from its base configuration by the seller. The original factory box was opened to install 16GB of LPDDR5 RAM and a 1TB SSD, then professionally tested and resealed before shipping.
How many and what type of USB ports does this HP Envy X360 have?
It has two high-speed Thunderbolt 4 / USB4 Type-C ports (40Gbps), two USB 3.1 Gen 2 Type-A ports (one with 'Always On' charging), a USB-C power jack, and a memory card reader.
What is the actual screen quality regarding brightness and color?
The 15.6-inch touchscreen has a Full HD resolution, an anti-glare IPS panel with a brightness of 400 nits, and covers 100% of the sRGB color gamut, which is suitable for general creative work and media consumption.
Is the RAM soldered or upgradeable, and what is its speed?
The memory is LPDDR5, which is typically soldered onto the motherboard and not user-upgradeable. It runs at 5200 MHz, providing fast performance for multitasking.
What is included in the box besides the laptop?
The package includes a 65W AC adapter for charging and a 32GB ONT USB drive, in addition to the laptop itself.

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