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Customer Reviews

3.6
Based on 49 reviews
Wilson Score: 58.2
5 ★
66%
4 ★
23%
3 ★
7%
2 ★
2%
1 ★
2%

Recent Reviews

Verified Purchase
6/17/2023
4.0 out of 5 stars The wifi card is bad/busted
By Jesus Huizar
The wifi card is getting disconnected every time i use any online game/streaming, happened before with an aorus 17 i bought but i didnt thought it qill be the same, aorus need to get special attention on the people that asembles the motherboards cards due this is now a recurrent problem
10 people found this helpful
Verified Purchase
7/18/2024
1.0 out of 5 stars Absolute POS - DO NOT BUY!
By Kyle
I had a Gigabyte Aero before this laptop and loved it. This one is an absolute POS and I would not recommend it to anyone. My overall experience with Gigabyte and Amazon has been horrendous.I first ordered this laptop and it was cancelled a week later. I ordered it again, same story. Cancelled a week later. I ordered it a third time and it was finally pushed through by Amazon after reaching out to ask about it and verify they had it in stock.Upon receiving the laptop, everything seemed to work great until it Blue Screened within a few hours. I updated all drivers, firmware and windows, and it blue screened again. The next day it functioned fine, so I thought it fixed itself.I had about 5 or 6 Blue Screens in the first month and wasn't able to return it due to work. In June Alone, I have had 15 BSOD, lost lots of work, and been frustrated that a premium laptop won't work out the box.Amazon won't accept this laptop back (fix it Amazon) and I have to go through Gigabyte to get help. They also have terrible customer service, have been less than helpful and I would not buy another Gigabyte again.Aside from the BSOD issues that are hardware related (Power Supply Unit), the performance is throttled when using intense programs such as Lightroom, Premiere, Revit, or other CPU/GPU heavy programs.The Type C adapter does not work with a 240W type C cable through a 100W charger. (they recommend 86w). If I use the 100w charger, it throttles the computer significantly. Goes from a typical >4 GHz to less than 1GHz. If you used the battery instead it would perform better between 3-4GHz.Aside from those issues, it has a slight delay in mouse movement, and when switching between programs it freezes even when in high performance mode.Another thing to note is that the power brick is gigantic and a smaller previous computer brick from gigabyte won't work with this laptop.0/5 for quality0/5 for perfomance0/5 for reliability0/5 for amazon customer service0/5 for gigabyte customer service3/5 for overall design (it's semi decent)5/5 for headaches causedSince this has high performing components, I expected it to be half decent, but the overall internal design doesn't work, and Gigabyte included thier own software that throttles and messes with the components.Side note, I updated the drivers through their included software, and online through intel, and the most recent update broke the wifi adapter. I tried to do a system restore from previous point, it ran for over 24 hours and was unsuccsessful. So now nothing on this laptop works due to hardware and software deficiencies. Gigabyte, fix your quality control and your customer service.
8 people found this helpful

Frequently Asked Questions

What is the exact model of the dedicated graphics card and how much memory does it have?
This laptop features an NVIDIA GeForce RTX 4070 Laptop GPU with 8 GB of dedicated GDDR6 memory.
What is the refresh rate and color coverage of the 15.6-inch QHD display?
The display has a 165Hz refresh rate and covers 100% of the sRGB color space, as noted in the bullet points.
What is the specific model and speed of the Intel Core i9 processor?
It uses an Intel Core i9-13980HX processor with a maximum turbo frequency of 5.4 GHz.
Is the 16GB of RAM upgradeable, and what is its speed?
The RAM is DDR5 type running at 5600 MHz. The bullet points specify it is configured as two 8GB modules (8GB*2), which typically means the slots are user-accessible for potential upgrades.
What are the physical dimensions and weight of this laptop?
The laptop measures 14.1 x 10.8 x 0.78 inches and weighs 5.73 pounds.

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Jason M. (Verified Purchase)
5.0 out of 5 stars Good So Far!

I heard mixed reviews on this. I took a chance and it's only been 2 weeks, but so far so good. The Alienware software takes about 10 to 20 seconds to load when first opening it. after that 5-10. The back end got flack for being too big. But Who is really carrying around a 16 inch gaming laptop. Keys feel great. RGB is good. Keys are clear and not blinding like most RGB backlits. Design is good imo. feels premium. Cam is decent. Touch pad is smooth. Display is nice, all text is clear and colors are good. I heard many people complaining about the brightness levels. But in a dark room I actually turn the brightness down. And in my home with normal outdoor light coming in, I have no issues with the brightness. 2 usb 2 usb c, this is the only downside. in my opinion. I wish there was one more. I do like there are no cables coming from the sides. All ports in back. Cleaner desk look. will update if I have any issues.

Cajun (Verified Purchase)
1.0 out of 5 stars Do not buy this laptop!!!

This laptop is a GIANT waste of money. It didn't last for 2 weeks before the system stopped charging itself and shut down. I had to return it without being able to remove my data. I am VERY disappointed with this product and purchase.