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Customer Reviews

3.5
Based on 7 reviews
Wilson Score: 34.7
5 ★
66%
4 ★
23%
3 ★
7%
2 ★
2%
1 ★
2%

Recent Reviews

12/29/2021
4.0 out of 5 stars Great hardware, not so good software
By Leland
I like Gigabyte's AORUS line. I have a home built system with AORUS mobo, case, and 1080 TI. I wanted a new system, and with the price of graphics card, I decided to get this laptop for the time being. The price is great. On paper, it looks like great specifications. A good i7 processor, a RTX 3080 mobile (although only half the memory of a full card, 32 GB of memory, Thunderbolt 4 with DP for the future, and an extra M.2 slot for expansion.Oddly, there is not a lot of bloatware. But the system relies heavily on the AORUS Control Center, which is a frustrating thing. First, your laptop will come on with a moving rainbow of colors across the keyboard. It is cool, the first couple of times. After awhile, you get tired of your hand sliding over as your eye tracks the colors on the already tight keyboard layout. So you go to AORUS Control Center to tell the RGB to remain Static. And it works. Then you reboot the computer and nothing you did previously mattered. There is no save in the Control Center, and you can create a new profile, which will stay visible after a reboot but will forgot what settings you put into the new profile nor can you make it the default profile.This may seem a minor quibble for a well stacked hardware system, except the AORUS Control Center is designed to get the maximum performance out of the system. It is what AORUS does for you besides just being a brand name for Gigabyte. But since the AORUS Control Center can't remember what you asked it to do, then you get only the stock capability of the hardware. That's not that bad, even at the 2021 holiday prices under $2k USD. It is just that you paid for AORUS not AERO nor generic Gigabyte.I give it 4 out of 5, mainly because it is conceivable Gigabyte solves the problem in the future. It exists on the KD RTX 3060 model as well as this YD RTX 3080 model. Others are noting the same frustration.
3 people found this helpful
Verified Purchase
2/17/2022
1.0 out of 5 stars Was great until
By Jaden Rouse
It lags trying to run phasmophobia and can barely run valorant... It is not a settings issue or update issue. It just randomly started doing this. It is not a virus either. I only play games on it, and I spent $2400 on it for it to do this. Refundable or replaceable? 2 thousand 4 hundred dollars. I saved everything I could to get a good laptop, and all this one does is stutter. Can't play anything I want to play on it...
1 people found this helpful

Frequently Asked Questions

What is the maximum graphics power (TGP) of the RTX 3080 in this laptop?
The NVIDIA GeForce RTX 3080 Laptop GPU in this model has a Max Graphics Power of 130W.
Is the laptop's display color-accurate for professional work?
Yes, the 15.6" FHD IPS display is X-Rite Pantone Certified and each unit is factory calibrated for color accuracy.
How much RAM can this laptop support, and is the included memory upgradeable?
The laptop comes with 32GB of DDR4 RAM installed and supports a maximum of 64GB, allowing for future upgrades.
What type of SSD is installed and what are its performance characteristics?
It uses a Gen4 1TB SSD with a 5,000 MB/s read speed (indicated by '5K' in the specs), which is a PCIe 4.0 NVMe drive.
What are the physical dimensions and weight of this laptop?
The laptop measures 14.0 inches wide, 9.6 inches deep, and 1.06 inches thick, and it weighs 4.8 pounds.

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Θεός (Verified Purchase)
5.0 out of 5 stars Highly Under Rated Laptop!

I've tried just about every name brand laptop in this category (gaming laptops) and this was the only one (Alienware) that I did not try. The reason I didn't try was because of all the not-so-great reviews and how the cons were just simply not 'acceptable' for 2024. After much trial and tribulation, I figured I had nothing left to lose except to not try this brand. Well low and behold! This laptop was PERFECT for me! I wanted a portable AND capable Beast and this fit the bill PERFECTLY! It maybe a little chunky for people who don't eat meat or work out, but for me it was a very acceptable compromise for what I was looking for in a laptop (a consistent gaming experience whether at home or abroad). It plays all my games at max settings without any problems at all. Others I've had always ended up throttling themselves (despite being 'higher spec'd' than this one) and either stuttered or over-heated to the point it would lock up or shut down. This laptop might get a little 'loud' but it never over heats, never shuts down, and to my surprise, never throttled, not even once. I bought a laptop backpack for this laptop here in Amazon (just look up backpacks for 18.4" laptops). It works PERFECTLY for my needs. Tech Support is practically built right into this machine too. Most questions I had about anything was easily found with the included software packages. I have no regrets with this purchase and can easily recommend this to people who want a great laptop and a Beast without all the marketing and fluff (and failures) of the other 'Top Tier' or 'Higher Spec'd' laptops out there (looking at you ASUS and LENOVO). Oh wait, I do have one regret, and it's that I didn't get this sooner and let my own bias and the bias of other laptop 'Professional Reviewers' sway me away from this brand early on during my searches for the PERFECT laptop for ME.

Amazon Customer (Verified Purchase)
1.0 out of 5 stars PLEASE READ THE NEGATIVE REVIEWS BEFORE PURCHASE - I REGRET IT...

UPDATE 7/11/2025Well I didnt think it could get much worse. After LOTS of back and forth - Dell suggested they cover labor and I cover parts. I agreed while still maintaining the images they sent me were NOT of my laptop. I paid $200 plus to cover repairs. Then had to wait additional weeks to get the machine back because a part was on back order.When I got the machine back the packing slip showed they replaced the LCD and the palm rest. I started it up - the screen flickered a few times - then the ALIENWARE logo wouldn't come on when booted. Sighs - I reached out to Dell again explaining the NEW problems and sent them a video of my actual machine demonstrating the NEW problems and pointing out how the machine in the photos they sent was not the same machine as mine- they agreed to send someone to replace the motherboard and LCD again.At that time I was told the differences in the photos were because a part on my laptop was missing - nope not true just a cover - because later pointed out 5 differences between my machine the machine in the photos.The kind tech came to my house did his job - left my house - and guess what now NVIDIA driver doesnt work at all - no video card works no sound card - its a gaming pc but im stuck using the intel processing because the NVIDIA drivers arent working.Lol I reach out to dell ADVANCED RESOLUTIONS mind you again - explaining the NEW problems and asking for a replacement. They refused to send a replacement but offered me a box to send the machine back to them....I told them I simply dont trust their Colorado Depot because they scammed me by sending fake photos and having me pay $200 for unnecessary repairs. I let them know they can send a NEW tech to my home to work out ALL of the machines problems - and requested a refund based on the fake images and unnecessary repairs.I also let them know if that was an unacceptable resolution - they should escalate this issue to their legal department - Im a practicing attorney - Ive been licensed in California for many years so if i have to sue - at least i wont have crazy legal fees.I'll provide another update.UPDATE- If I could give negative stars I would. After sending the device into customer service - no motherboard issue - instead they're claiming the LCD screen was cracked along with the palm rest and the back of laptop - consistent with a fall....ummm nope never dropped its super heavy and stays on a desk all day. Basically a scam - they want $350 to fix that stuff on a 6 month old laptop. I'm currently talking with customer service to see if someone DROPPED it upon after delivery - I cant possibly be responsible for damage during shipping as THEY PROVIDED SHIPPING LABEL and I'm assuming insurance. I regret purchasing the device and the customer service is HORRIBLE because NOTHING is wrong with the device they are making up issues to make money - AVOID AVOID AVOID AVOID....READ THE REVIEWS - BELIEVE THE REPORTED ISSUES. I may have a motherboard issue after only a few months of use. I bought this laptop to play TWO games - both are web based and they worked perfectly for a while - then recently It stopped working on one of the games - and crashes IMMEDIATELY upon log in or shortly there after - I cant play the game on it at all. Ive updated game, cleared appdata, updated drivers, and even FACTORY RESET. NOT FIXED. Ive contacted the game - they cant find an issue on their end - I've contacted Microsoft - they cant find a problem - Ive contacted DELL they tried to help - I even paid the $99 for additional software support and after 3 hours they say I need to send it in bc its still w/in warranty. Im extremely disappointed because a friend TOLD ME NOT TO GET AN ALIENWARE LAPTOP but i didnt listen - hopefully sending it in fixes the issue or thats $3000 down the drain.

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Recent Reviews
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5.0 out of 5 stars Great service

This time, everything was perfect. More than 5 stars service. Thank you 😊