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Customer Reviews

4.8
Based on 6 reviews
Wilson Score: 56.3
5 ★
66%
4 ★
23%
3 ★
7%
2 ★
2%
1 ★
2%

Recent Reviews

Verified Purchase
9/7/2025
5.0 out of 5 stars Solid laptop for media use. Great features for 2025 and money worth it for the power that you get.
By Ensuel
Delivers everything that is promised. The screen is a good quality. Handles well all the Adobe Packages that I use. Great, multi-tasking. Its a bit heavy for everyday transportation, but reasonable for the power that is packed on it and I use a troller bag but something to know if you take it in a backpack. Battery is another important thing for me. I can easily get 3.5h for small browsing or emails work so that is really helpful. Build in SD Card reader is perfect since I am a photographer, I do daily transfers. 2 USB C and 2 Regular USB I think its enough for any common use.So far so good. I am happy with this product. Competes well with my previous Mac Pro 4 that I had but I wasn't able to adopt their system so I needed a powerful windows. Unfortunately I am not a gamer so I can provide any gaming feedback but my friends told me that 240 HZ is a great future if I ever play and the 2K screen is very sharp.I like the face recognition option and the opportunity to manually block the camera with a physical build in latch.The only disadvantage or thing that I don't like about it is that it doesn't show a pulsing light or some signal while charging so a lot of time I am wondering if its charging or not lol. Maybe its there and I haven't figured out yet.
3 people found this helpful
Verified Purchase
3/23/2025
5.0 out of 5 stars Best laptop I've ever owned
By Randy Shaw
I just love everything about this machine. Never imagined how happy it would make me
3 people found this helpful

Frequently Asked Questions

Is the processor an AMD Ryzen 9 or an Intel Core Ultra 7? The specifications seem to conflict.
The laptop is equipped with an AMD Ryzen 9 8940HX processor, featuring 16 cores and 32 threads. The '2.4 GHz intel_core_ultra_7' listed in the specs section is an error; the correct details are provided in the title and bullet points.
What is the actual refresh rate and color coverage of the 16-inch display?
The display has a 240Hz refresh rate and a QHD+ resolution of 2560 x 1600. It covers 100% of the DCI-P3 color gamut, as confirmed in the product's bullet points.
Does this laptop have a MUX switch, and what does it do?
Yes, the MSI Vector 16 HX includes a MUX switch. This hardware feature allows you to bypass the integrated graphics and connect the dedicated NVIDIA RTX 5070 Ti GPU directly to the display, which can increase gaming performance.
What type of warranty and support is included with this purchase?
Empowered PC provides a 3-year limited hardware warranty. They also offer lifetime technical and diagnostic support for this laptop, which is assembled and stress-tested in the USA.
How many and what type of video outputs does this laptop have for connecting external monitors?
This configuration includes an HDMI port and two USB-C ports. The USB-C ports support DisplayPort 2.1, allowing for high-bandwidth connections to modern monitors.

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  • Brand: Alienware
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  • Screen: 18 Inches Inches
  • Processor: Intel
  • GPU: NVIDIA GeForce RTX 4080
  • RAM: 32 GB DDR5
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Recent Reviews
Θεός (Verified Purchase)
5.0 out of 5 stars Highly Under Rated Laptop!

I've tried just about every name brand laptop in this category (gaming laptops) and this was the only one (Alienware) that I did not try. The reason I didn't try was because of all the not-so-great reviews and how the cons were just simply not 'acceptable' for 2024. After much trial and tribulation, I figured I had nothing left to lose except to not try this brand. Well low and behold! This laptop was PERFECT for me! I wanted a portable AND capable Beast and this fit the bill PERFECTLY! It maybe a little chunky for people who don't eat meat or work out, but for me it was a very acceptable compromise for what I was looking for in a laptop (a consistent gaming experience whether at home or abroad). It plays all my games at max settings without any problems at all. Others I've had always ended up throttling themselves (despite being 'higher spec'd' than this one) and either stuttered or over-heated to the point it would lock up or shut down. This laptop might get a little 'loud' but it never over heats, never shuts down, and to my surprise, never throttled, not even once. I bought a laptop backpack for this laptop here in Amazon (just look up backpacks for 18.4" laptops). It works PERFECTLY for my needs. Tech Support is practically built right into this machine too. Most questions I had about anything was easily found with the included software packages. I have no regrets with this purchase and can easily recommend this to people who want a great laptop and a Beast without all the marketing and fluff (and failures) of the other 'Top Tier' or 'Higher Spec'd' laptops out there (looking at you ASUS and LENOVO). Oh wait, I do have one regret, and it's that I didn't get this sooner and let my own bias and the bias of other laptop 'Professional Reviewers' sway me away from this brand early on during my searches for the PERFECT laptop for ME.

Amazon Customer (Verified Purchase)
1.0 out of 5 stars PLEASE READ THE NEGATIVE REVIEWS BEFORE PURCHASE - I REGRET IT...

UPDATE 7/11/2025Well I didnt think it could get much worse. After LOTS of back and forth - Dell suggested they cover labor and I cover parts. I agreed while still maintaining the images they sent me were NOT of my laptop. I paid $200 plus to cover repairs. Then had to wait additional weeks to get the machine back because a part was on back order.When I got the machine back the packing slip showed they replaced the LCD and the palm rest. I started it up - the screen flickered a few times - then the ALIENWARE logo wouldn't come on when booted. Sighs - I reached out to Dell again explaining the NEW problems and sent them a video of my actual machine demonstrating the NEW problems and pointing out how the machine in the photos they sent was not the same machine as mine- they agreed to send someone to replace the motherboard and LCD again.At that time I was told the differences in the photos were because a part on my laptop was missing - nope not true just a cover - because later pointed out 5 differences between my machine the machine in the photos.The kind tech came to my house did his job - left my house - and guess what now NVIDIA driver doesnt work at all - no video card works no sound card - its a gaming pc but im stuck using the intel processing because the NVIDIA drivers arent working.Lol I reach out to dell ADVANCED RESOLUTIONS mind you again - explaining the NEW problems and asking for a replacement. They refused to send a replacement but offered me a box to send the machine back to them....I told them I simply dont trust their Colorado Depot because they scammed me by sending fake photos and having me pay $200 for unnecessary repairs. I let them know they can send a NEW tech to my home to work out ALL of the machines problems - and requested a refund based on the fake images and unnecessary repairs.I also let them know if that was an unacceptable resolution - they should escalate this issue to their legal department - Im a practicing attorney - Ive been licensed in California for many years so if i have to sue - at least i wont have crazy legal fees.I'll provide another update.UPDATE- If I could give negative stars I would. After sending the device into customer service - no motherboard issue - instead they're claiming the LCD screen was cracked along with the palm rest and the back of laptop - consistent with a fall....ummm nope never dropped its super heavy and stays on a desk all day. Basically a scam - they want $350 to fix that stuff on a 6 month old laptop. I'm currently talking with customer service to see if someone DROPPED it upon after delivery - I cant possibly be responsible for damage during shipping as THEY PROVIDED SHIPPING LABEL and I'm assuming insurance. I regret purchasing the device and the customer service is HORRIBLE because NOTHING is wrong with the device they are making up issues to make money - AVOID AVOID AVOID AVOID....READ THE REVIEWS - BELIEVE THE REPORTED ISSUES. I may have a motherboard issue after only a few months of use. I bought this laptop to play TWO games - both are web based and they worked perfectly for a while - then recently It stopped working on one of the games - and crashes IMMEDIATELY upon log in or shortly there after - I cant play the game on it at all. Ive updated game, cleared appdata, updated drivers, and even FACTORY RESET. NOT FIXED. Ive contacted the game - they cant find an issue on their end - I've contacted Microsoft - they cant find a problem - Ive contacted DELL they tried to help - I even paid the $99 for additional software support and after 3 hours they say I need to send it in bc its still w/in warranty. Im extremely disappointed because a friend TOLD ME NOT TO GET AN ALIENWARE LAPTOP but i didnt listen - hopefully sending it in fixes the issue or thats $3000 down the drain.

$2399.99
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Alienware x17 R2 17.3" 480Hz FHD (Intel 12th Gen Core i9-12900H, 64GB DDR5 RAM, 4TB PCIe SSD, NVIDIA GeForce RTX 3070 Ti 8GB) RGB Backlit Gaming Laptop, WiFi 6E, Thunderbolt 4, HD Webcam, Win 11 Home
  • Brand: Alienware
  • Model: Alienware x17 R2
  • Screen: 17.3 Inches Inches
  • Processor: 2.5 GHz core_i9
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Recent Reviews
Amazon Customer (Verified Purchase)
5.0 out of 5 stars Great service

This time, everything was perfect. More than 5 stars service. Thank you 😊